Kiysha Bacon
Ellabell,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Concentrix
Ellabell, GA
12.2023 - Current
- Assisted customers with product selection, order placement, billing questions, and returns.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Reviewed current processes and procedures for accuracy and efficiency improvements.
- Researched account information when necessary to resolve customer issues quickly.
Medical Assistant
HCA Healthcare
Savannah, GA
08.2022 - 09.2023
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Carenet Health Remote
Ellabell, GA
08.2021 - 07.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Customer Service Representative
Home Depot Distribution
Savannah, GA
01.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
OA Logistics
Savannah, GA
03.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Nursing
Technical College of The Lowcountry
Beaufort, SCAssociate of Science - Psychology
East Georgia State College
Swainsboro, GA05-2016
High School Diploma -
Bryan County High School
Pembroke, GA05-2013
Skills
- Inventory Assistance
- Customer Service Excellence
- Customer Correspondence
- Customer Engagement
- Appointment Scheduling
- Skilled Multi-Tasker
- Multi-Task Management
Education and Training
true
Timeline
Customer Service Advisor
Concentrix
12.2023 - Current
Medical Assistant
HCA Healthcare
08.2022 - 09.2023
Medical Assistant
Carenet Health Remote
08.2021 - 07.2022
Customer Service Representative
Home Depot Distribution
01.2019 - 06.2022
Customer Service Representative
OA Logistics
03.2017 - 12.2018
Associate of Science - Nursing
Technical College of The Lowcountry
Associate of Science - Psychology
East Georgia State College
High School Diploma -
Bryan County High School