Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kizzy Jones

Operations Manager
Memphis,TN

Summary

Dynamic leader with proven expertise in operations management and leadership development, honed at Federal Express and the TN Air National Guard. Excelled in enhancing operational efficiency and team performance, achieving significant cost reductions and customer satisfaction improvements. Skilled in strategic planning and problem-solving, with a strong record of developing successful team-building initiatives.

Overview

17
17
years of professional experience

Work History

Operations Manager

Federal Express
01.2021 - Current
  • Conducts regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manages operations staff and keeps employees compliant with company policies and procedures.
  • Develops systems and procedures to improve operational quality and team efficiency.
  • Leeds hiring, onboarding and training of new hires to fulfill business requirements.
  • Maintains effective communication channels with vendors and suppliers to guarantee seamless operations.
  • Strategically developed and implemented operational efficiency strategies, resulting in cost reduction and enhanced customer satisfaction.

Military Police Flight Leader

TN Air National Guard
11.2007 - 01.2021
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Fostered a positive public image of the Military Police through routine engagement with local communities.
  • Safeguarded VIPs during high-profile visits, implementing stringent security protocols to mitigate risks.
  • Utilized clear communication and interpersonal skills to build relationships with citizens
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.

Education

MBA - Business Administration And Management

Strayer University
Washington, DC
04.2001 -

Skills

  • Operations Management
  • Problem-Solving
  • Customer Service
  • Performance monitoring
  • Six Sigma
  • Daily Operations
  • Strategic Planning
  • Team Building
  • Accounting
  • Agile Project Management
  • Supervisory Management
  • Leadership Development

Affiliations

Delta Sigma Theta

Timeline

Operations Manager

Federal Express
01.2021 - Current

Military Police Flight Leader

TN Air National Guard
11.2007 - 01.2021

MBA - Business Administration And Management

Strayer University
04.2001 -

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Kizzy Jones Operations Manager