Kendall Jasco
Newport Beach, CA | Relocating To Nashville, TN
Summary
Organized professional with over 10 years of experience in Fintech, Sales, and Recruiting. Demonstrates strong problem-solving and analytical skills, effectively managing multiple priorities under tight deadlines. Proven ability to drive results and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Account Manager
National Bitcoin ATM
Remote
10.2018 - Current
- Drive revenue growth by identifying new business opportunities and securing additional ATM placements
- Strengthens customer relations by identifying, qualifying, and developing leads while delivering exceptional service
- Partner with cross-functional teams such as customer service, accounting and operations to ensure seamless ATM installations, maintenance, and compliance
- Serve as the primary point of contact for host locations and field technicians when needed
- Address client inquiries and concerns promptly, escalating issues to technical support when necessary
- Identify and target potential clients within the assigned territory through research and cold calling
- Close sales contracts by creating trust and building rapport with potential hosts
- Develop a deep understanding of the client's product portfolio, organization structure, and key decision makers
- Facilitates communication between clients and operations staff to ensure seamless service delivery
- Managed negotiation of contracts and service agreements to support organizational goals and client relationships.
Talent Acquisition Specialist
National Bitcoin ATM
Remote
08.2018 - 03.2025
- Responsible for the full life cycle recruiting across departments, including: Finance, Operations, Sales, Technology, Customer Support, Compliance, and Administration.
- Built and defined recruitment processes and procedures from the ground up while working with Executive leadership to align with the organization's strategic plans and goals
- Oversaw all aspects of the recruitment process, including sourcing, interviewing, and assessments, and ensured a seamless experience for both candidates and hiring teams
- Focused on creating a positive candidate experience, ensuring that candidates feel valued and well-informed throughout the recruitment journey
- Demonstrated the highest level of integrity, professionalism, and confidentiality
Field Operations Support
National Bitcoin ATM
Remote
10.2018 - 05.2020
- Regularly monitored the network to ensure all cryptocurrency ATMs are operating and taking appropriate action to resolve maintenance issues
- Oversaw all bitcoin kiosk deployments and installations, ensuring each step of the process is completed with documentation
- Managed vendor relationships to drive and maintain streamlined procedures
- Identified opportunities for process improvements and/or cost savings, and recommends a solution strategy
- Maintained necessary financial and operational reporting
- Effectively communicated and interacted with the Executive Management and other departments as required
Customer Support
National Bitcoin ATM
Remote
08.2018 - 05.2020
- Provided top-notch care to Bitcoin ATM customers, such as educating users on setting up bitcoin wallets, using the bitcoin kiosk, and handling customer inquiries as needed
- Resolved high-volume customer support tickets for Bitcoin ATM transactions, ensuring timely and accurate resolutions
- Improved customer satisfaction by providing clear troubleshooting guidance on wallet addresses, receipts, and machine errors
- Ensured compliance with KYC/AML requirements during customer interactions, safeguarding the company against regulatory risks
- Maintain high standards of customer satisfaction by delivering empathetic, accurate, and solution-focused support
- Analyzed complex cases reported and assist the compliance department as needed, such as reporting suspicious activity
- Drafted internal and external SARs and maintained a proper record-keeping, and conducted enhanced due diligence on high-risk customers
Talent Acquisition Specialist
TriTech Software
San Diego, CA
03.2017 - 07.2018
- Managed the full life-cycle recruiting process, from initial intake to close
- Coordinated all aspects of new hire onboarding, including system setup, and ensuring timely completion and filing of required documents
- Oversaw confidential employee and compensation information with the highest level of discretion
- Coordinated with internal hiring managers (Sales & Marketing, Finance, Operations, IT/Engineering) to facilitate the efficient flow of employee data and information
- Attended industry conventions and conferences as required, providing detailed follow-up reports and insights
- Recorded all candidate correspondence and interactions in applicant tracking system (Greenhouse)
Recruiter & HR Administrator
Hoban Recruitment & Adecco
, Australia
07.2014 - 01.2017
- Managed and oversaw the full-cycle recruiting process for Melbourne & Canberra clients, including: The US Embassy, The Australian War Memorial, and MSS Security
- Generated leads and created rapport with new stakeholders to maximize profits
- Regularly interacted with executives of major clients and exemplified strong consultative skills while partnering with key decision makers
- Strategized with senior management and business partners to forecast market trends, and identify future needs and recruitment gaps
- Demonstrated a proven work ethic within a fast pace environment while implementing placement of various positions and high-level administrative projects
English Teacher, Contract
Sogang Language Program
Busan, South Korea
04.2013 - 05.2014
Sales Representative
Gallo Sales Company
San Francisco, CA
09.2011 - 04.2013
- Account management duties involved creating and marketing effective job advertisements, continual record-keeping in FastTrack database, and post placement follow ups with candidate and clients
- Negotiated appropriate and structured fees for placements
- Coordinated and managed work performance evaluations, offering support and training development for employees
- Performed exceptional organization & time management skills in order to supervise territory, spanning from Sausalito to Novato
- Managed 27 chain accounts providing service, such as: consulting, selling & merchandising wine & liquor displays
- Displayed excellent interpersonal skills while creating strong business relationships in a short period of time, both internally and externally with clients & business professionals
Education
Certificate IV - Human Resources
Australian Human Resources Institute
Remote06.2015
Bachelor of Arts - Communications & Scientific Disorders
California State University, Chico
Chico, CA05.2011
Skills
- Customer relationship management
- Contract negotiation
- Revenue growth strategies
- Attention to detail
- Customer service excellence
- Lead generation
- Compliance oversight
- Business development
- Problem solving
- Proficient with Google Suite
Affiliations Honors
- Club Field Hockey Team Captain | University of California Santa Barbara (2006-2007)
- Senior Class President | National Charity League (2005-2006)
Timeline
Account Manager
National Bitcoin ATM
10.2018 - Current
Field Operations Support
National Bitcoin ATM
10.2018 - 05.2020
Talent Acquisition Specialist
National Bitcoin ATM
08.2018 - 03.2025
Customer Support
National Bitcoin ATM
08.2018 - 05.2020
Talent Acquisition Specialist
TriTech Software
03.2017 - 07.2018
Recruiter & HR Administrator
Hoban Recruitment & Adecco
07.2014 - 01.2017
English Teacher, Contract
Sogang Language Program
04.2013 - 05.2014
Sales Representative
Gallo Sales Company
09.2011 - 04.2013
Certificate IV - Human Resources
Australian Human Resources Institute
Bachelor of Arts - Communications & Scientific Disorders
California State University, Chico