Summary
Overview
Work History
Education
Skills
Interests
Timeline
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KJ Mason

KJ Mason

Erie,CO

Summary

At Colorado Orthodontics, I excelled as an Orthodontic Treatment Coordinator/Marketing Manager, enhancing patient satisfaction and practice growth through innovative marketing strategies and exceptional customer service. My expertise in dental insurance and adept relationship-building led to significant improvements in patient engagement and referral rates, showcasing my adaptability and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Orthodontic Treatment Coordinator/Marketing Manager

Colorado Orthodontics
05.2004 - Current
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
  • Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
  • Prepared patient X-rays and images for review by the orthodontics.
  • Supported team members in maintaining an organized office environment that facilitated efficient workflow.
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Fostered strong relationships with local schools and organizations as part of ongoing community involvement efforts.
  • Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
  • Contributed to practice growth through effective marketing strategies and maintaining positive relationships with referring dentists.
  • Assisted in organizing community outreach events that raised awareness about the importance of orthodontic care.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Conducted market research to identify trends, informing product development and positioning strategies.
  • Enhanced online presence, optimizing website content for SEO and improving user experience.
  • Led cross-functional teams for product launch events, significantly enhancing market penetration.
  • Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
  • Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.

Education

Bachelor of Social Science -

Fort Lewis College
Durango, CO
05-2024

Skills

  • Office administration
  • Appointment scheduling
  • Follow-up skills
  • Case presentation
  • Financial arrangements
  • Dental insurance expertise
  • Dental terminology
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Reliability
  • Adaptability and flexibility
  • Personable communication
  • Relationship building
  • Insurance verification
  • Advising and educating patients
  • Self motivation
  • Insurance billing

Interests

  • Yoga
  • Gym Workouts
  • Backpacking and Hiking
  • I enjoy helping others and giving back to the community
  • Stand-up Paddleboarding (SUP)
  • I participate in a variety of outdoor recreational activities

Timeline

Orthodontic Treatment Coordinator/Marketing Manager

Colorado Orthodontics
05.2004 - Current

Bachelor of Social Science -

Fort Lewis College
KJ Mason