Tiffany Slater
Richmond,VA
Summary
High-energy business professional, 10 years working in treatment plan coordinating. Eager to contribute to team success with leadership, dedication, and excellent patient rapport. Exceptional patient support, quick learning skills with the ability to garner relationships with patients and staff. I am equipped with exceeding the traits of being business goal oriented, dependable, and resourceful. Seeking to establish my business professions with a company that will challenge me to learn. Compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator Manager
Spencer Dental and Braces
Colonial Heights, VA
10.2023 - 01.2025
- Organized client meetings to provide project updates.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Managed comprehensive daily patient schedule.
- Calculated and presented detailed fees aligned with contracts for Orthodontic Treatments.
- Reviewed orthodontic insurance coverages with patients.
- Reported on scheduling metrics after coordinating with staff.
- Provided detailed sales updates directly to area manager after each transaction.
- Facilitated effective communication between doctor and patient.
- Implemented and upheld structured systems to efficiently handle orthodontic sales records.
- Organized regular meetings to review performance benchmarks.
- Performed diagnostic imaging with Panoramic and Cephalometric x-rays.
- Maintained hygiene standards through effective sanitization of dental tools.
- Prepared tools and assisted during orthodontic operations.
- Collaborated with patients, dentists, and oral surgeons to align treatment plans.
- Established direct communication about dental and orthodontic treatment plans during procedure coordination with dentists.
- Engaged in multiple tasks within orthodontic assistance and treatment coordination.
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
Richmond, VA
01.2021 - 10.2023
- Recorded treatment plan sequences under doctor's authorization.
- Documented all finalized treatment plan expenses approved by the physician.
- Scheduled all follow-up visits.
- Facilitated prosthodontic examinations and recorded notes in system.
- Ensured accurate placement of all time units assigned to doctors and assistants.
- Recorded all necessary appointments and their descriptions before starting the procedure.
- Prepared comprehensive inventory of implants and parts required for each case.
- Coordinated delivery and check-in of lab products.
- Clarified lab script instructions for better understanding.
- Ensured all prepared lab work was signed and scanned into patient charts meticulously.
- Checked patient medical clearance reports as needed, collaborating with administration.
- Ensured patients received all required prescriptions ahead of surgery day.
- Collaborated with administration to arrange referrals to specialists prior to implant procedures.
- Ensured precise maintenance of ADA code ledger.
- Answered and directed all incoming calls.
- Performed and documented collection activity in a timely manner to resolve issues at the earliest stage of the process, to meet accounts receivable targets.
- Conducted thorough review of claims, addressing any errors found pre or post-submission.
- Evaluated analysis, cost, operations, and forecast data to assess center's advancement toward goals.
- Ensured all appropriate medical clearances, interventions, and treatment goals including self-management goals were met.
- Collaborated with Prosthodontists and Oral Surgeons regarding care strategies.
- Streamlined communication between patients, doctors, and pharmacists regarding medication protocols.
- Engaged with divisional heads and center Dr to assess achievements and align goals with situational changes.
- Coordinated with corporate Compliance Department to fulfill training and HIPAA compliance standards.
Payroll Coordinator/HR Assistant
Topgolf
Richmond, VA
10.2019 - 03.2020
- Facilitated communication with external visitors.
- Addressed phone inquiries promptly.
- Managed inventory and coordinated with vendors to secure necessary supplies.
- Ensured secure file maintenance with easy accessibility using Microsoft applications.
- Scheduled meetings and distributed reports to ensure efficient business operations.
- Organized and dispatched letters.
- Drafted various forms of written communication, including memos and emails.
- Developed and organized electronic filing systems.
- Executed comprehensive bookkeeping tasks, ensuring organized financial documentation.
- Recruited and onboarded administrative staff to ensure smooth integration.
- Documented payroll data in software system and ensured accuracy before issuing checks.
- Reviewed discrepancies with employees to ensure resolution.
- Modified employee bank information to maintain correct payment flow.
- Documented feedback and queries regarding payroll services.
- Reviewed and validated overtime hours with managers before finalizing paychecks.
Dental Administrative Assistant
VCU School of Dentistry
Richmond, VA
02.2018 - 01.2020
- Conducted comprehensive explanations of dental materials to students.
- Checked and ensured accuracy of class material requirements related to dental supplies.
- Handled incoming telephone calls efficiently.
- Organized and arranged customized trays for scheduled dental training sessions.
- Facilitated preparation of classroom environments for dental training sessions.
- Prepared and sterilized dental tools for clinical use.
- Ensured cleanliness of all workspaces consistently.
- Oversaw and ensured optimal functioning of the bleaching process in dental chair water lines.
- Replenished inventory and ensured timely restocking.
- Expertly handled digital tools for monitoring instrument inventory.
- Kept comprehensive log of daily missing dental items.
- Conducted routine upkeep involving preventative care, such as cleaning and oiling.
- Contributed to completion of assigned responsibilities.
Dental Administrative Coordinator
Glow orthodontics
Fredericksburg, VA
03.2015 - 02.2018
- Delivered detailed guidance on orthodontic procedures to Patients.
- Reviewed patient charts for necessary information upon arrival.
- Handled telephone calls, ensuring they reached the right individuals.
- Ensured timely communication with new patients prior to appointments.
- Built and sustained collaborative relationships with patients and dental team members.
- Supported orthodontist in administering treatments.
- Conducted continuous follow-up communications with patients.
- Resolved billing and insurance problems promptly.
- Developed comprehensive financial plans tailored to orthodontic treatment needs.
- Prepared patients each day for orthodontic procedures and ensured clean instruments.
- Captured intraoral images and adhered to diagnostic X-ray guidelines.
- Documented patient histories in each respective record.
- Captured dental impressions accurately.
- Provided support in handling dental emergencies with a composed approach.
- Managed front office administrative tasks during downtime.
- Maintained inventory levels and facilitated supply replenishment for the front desk area.
Education
AA - Health Science
Ecpi Medical Career Institute
Richmond, VA01.2014
Skills
- Case presentation
- Follow-up skills
- Office administration
- Financial arrangements
- Appointment scheduling
- Medical charting
- Interpersonal skills
- Medical records management
- X-ray patients
- Dental Codes
- Microsoft office suite proficiency
- Fitness program development
- Motivational coaching
- Strength training
- Nutrition and weight loss management
- Goal setting and planning
- Group and individual instruction
Certification
- Personal Trainer Certification, Expert Rating Global Certifications, September 2023-Present
- Dental Radiation Safety, Virginia Commonwealth University, July 2014-Present
Timeline
Orthodontic Treatment Coordinator Manager
Spencer Dental and Braces
10.2023 - 01.2025
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
01.2021 - 10.2023
Payroll Coordinator/HR Assistant
Topgolf
10.2019 - 03.2020
Dental Administrative Assistant
VCU School of Dentistry
02.2018 - 01.2020
Dental Administrative Coordinator
Glow orthodontics
03.2015 - 02.2018
AA - Health Science
Ecpi Medical Career Institute