Karen (KJ) Silva
York,NY
Summary
Capable Employee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in business establishment, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Jobs I didn't list include:
The Oar House Rest. 19 years_
Insulfab Plastics Franklin NH...Punch Press Operator
webster Valve Franklin NH - Assembly
Overview
20
20
years of professional experience
Work History
Bartender/Server/Manager on Duty
York Harbor Inn
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
Hospitality/Server/Lead Bartender
Union Bluff Hotel
10.2011 - 06.2020
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Guest Services Rep
Stonewall Kitchen
09.2004 - 05.2010
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Associate of Arts -
Leo Aubin Art School of Arts
Berlin NH09.1978
High School Diploma -
Franklin High School
Franklin NH06.1974
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
References
Elena Drew Manager 30 plus years Union Bluff -207-450-6326
Joe and Michelle Lipton , Owner Stones Throw, Veiwpoint Hotel, ect.. Call Stones Throw
Gary Dominguez - Owner York Harbor Inn
Dave Derro - Pratt and Whitney
*more references if needed
Timeline
Bartender/Server/Manager on Duty
York Harbor Inn
06.2021 - Current
Hospitality/Server/Lead Bartender
Union Bluff Hotel
10.2011 - 06.2020
Guest Services Rep
Stonewall Kitchen
09.2004 - 05.2010
Associate of Arts -
Leo Aubin Art School of Arts
High School Diploma -
Franklin High School
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