Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kjersten Gafkjen

Brooten,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Scheduling Specialist II

Rayus Radiology
Alexandria, MN
03.2022 - Current
  • Answers phones and handles calls in a professional and timely manner
  • Maintains positive interactions at all times with patients, referring offices and staff
  • Schedules patient examinations according to existing company policy
  • Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
  • Ensures all patient data is entered into information systems completely and accurately
  • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
  • Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
  • Provides back up coverage for front office staff as requested by supervisor

Senior Pharmacy Technician

Walgreen's Pharmacy
Alexandria, MN
01.2021 - 03.2022
  • Ordered medications from wholesalers as needed to maintain adequate stock levels.
  • Assisted patients with questions regarding their medications or health concerns.
  • Processed third-party insurance claims for reimbursement of medications.
  • Ensured compliance with state and federal regulations related to pharmacy operations.
  • Trained new technicians on proper procedures for compounding and dispensing drugs.
  • Managed customer service inquiries from patients regarding their medications or billing issues.

Pharmacy Technician

Coborns Pharmacy
Sauk Center , MN
08.2019 - 01.2021
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Compliance Auditor

Divine House Inc.
Willmar , MN
07.2017 - 07.2018
  • A Compliance Auditor makes sure the paper work is compliant with Minnesota State Statue 245D. Audit the person receiving services records and residentials homes to be compliant to 245D. Monitoring staff to make sure they are following Employee Police and Procedures.
  • Reviewed internal controls to ensure compliance with applicable laws and regulations.
  • Developed audit plans for evaluating compliance with regulatory requirements.
  • Conducted risk assessment analysis of the organization's operations, systems, and procedures.

UNIT COORDINATOR/ ER RECEPTIONIST

Glacial Ridge Health System
Glenwood , MN
07.2016 - 07.2017
  • As a Unit Coordinator: answered incoming phone calls to the nurse's station, also performed tasks that supported patients, physicians, nursing staff, and other departments. Maintained complete, accurate, and confidential patient medical charts.
  • Organized charts, in addition to keeping charts in proper order, tracked them all times. As an ER Receptionist fill out the appointment confirmation card for patients, send forms to patients, and call patients, Answer and directed phone calls and messages as necessary. Registers patients into the Emergency room and verifying insurances.
  • Maintained accurate records and documentation for all patients in the unit.

Home Health Aide

Central Minnesota Senior Care
Sunburg, MN
07.2013 - 07.2016
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.

Education

Associate of Applied Science - Human Service Practioner

Alexandria Technical College
Alexandria, MN
05-2016

Skills

  • Professional Demeanor On Telephone
  • Telephone Etiquette
  • Telephone Management
  • Patient Scheduling
  • Data Entry
  • Medical Coding Understanding
  • Following Up With Patients
  • Patient Registration
  • Checking In Patients
  • Verifying Insurance
  • Insurance Knowledge
  • Insurance Pre-Certifications
  • Electronic Medical Records Systems

Timeline

Scheduling Specialist II

Rayus Radiology
03.2022 - Current

Senior Pharmacy Technician

Walgreen's Pharmacy
01.2021 - 03.2022

Pharmacy Technician

Coborns Pharmacy
08.2019 - 01.2021

Compliance Auditor

Divine House Inc.
07.2017 - 07.2018

UNIT COORDINATOR/ ER RECEPTIONIST

Glacial Ridge Health System
07.2016 - 07.2017

Home Health Aide

Central Minnesota Senior Care
07.2013 - 07.2016

Associate of Applied Science - Human Service Practioner

Alexandria Technical College

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Kjersten Gafkjen