Kjersten Langill
San Diego,CA
Summary
Organized, enthusiastic, and hands-on professional with over 15 years’ experience including program management, service delivery, data entry, and building community partnerships A solution oriented/ future-forward thinking leader with a commitment to collaborative teamwork through excellent communication, effective listening, integrity, and accountability Adaptable & flexible, with the proven ability to apply analytical & critical thinking skills to operation management A proven team leader adept at performing at high levels in a fast-paced, ever changing work environment
Overview
15
15
years of professional experience
1
1
Certification
Work History
SDRRN Migrant Shelter Manager
Jewish Family Service
01.2021 - Current
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Ensured high-quality food provision for clients by managing inventory, coordinating meal preparation, and adhering to nutritional guidelines.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
- Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at the shelter.
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Transportation Coordinator
Jewish Family Service
01.2018 - 01.2021
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Met safety and regulatory standards for full operational compliance.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Developed strategies to reduce transportation costs and increase operational performance.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Implemented tracking and tracing software to improve shipment monitoring
- Provided timely transportation of diverse clients to healthcare facilities.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Conducted research for project proposals, compiling information that supported winning bids.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Monitored security and maintained operational protocols.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Managed team member schedules and work assignments.
- Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
- Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Processed customer payments and enforced compliance with financial regulations.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Contributed to successful financial planning, provided detailed reports and analysis to management.
- Supported strategic business growth by analyzing financial trends and providing insights.
- Facilitated better cash management, closely monitored cash flow statements.
- Enhanced team productivity with development and implementation of bookkeeping best practices.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Supported decision-making by preparing accurate monthly financial statements.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using [Software].
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Project Lead- COVID Emergency Response Effort
Jewish Family Service
03.2020 - 08.2020
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Leveraged project management software to enhance team communication and document sharing.
- Implemented technology solutions to automate repetitive tasks, boosting team productivity.
- Enhanced team collaboration by implementing agile project management methodologies.
- Fostered culture of continuous improvement, leading to more efficient project workflows.
- Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
- Led cross-functional teams to streamline project delivery, ensuring alignment with client expectations.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Oversaw development and execution of project timelines, significantly reducing delays.
- Coordinated with stakeholders to define project scopes, aligning objectives with business goals.
- Developed comprehensive project documentation, ensuring clarity and accessibility for all team members.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
Administrative Assistant
Jewish Family Service
01.2018 - 12.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Assistant Program Manager
Jewish Family Service
01.2010 - 12.2018
- Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
- Stayed current on industry trends and best practices, incorporating new ideas into the program to maintain relevance in a competitive market.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Elevated participant feedback by implementing comprehensive survey system, leading to significant program improvements.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Developed proposals and operational plans within assigned area.
- Monitored programming trends to keep content relevant and up-to-date.
- Developed new program and feature ideas for station.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Coordinated florists, photographers, and musicians for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Conducted post-event evaluations to gather insights, driving continuous improvement in event execution.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Elevated event engagement by innovating interactive and immersive experiences for attendees.
- Led cross-functional teams to streamline event planning processes, enhancing efficiency and productivity.
- Tailored event themes and content to resonate with target audiences, achieving high levels of attendee engagement and satisfaction.
- Fostered strong relationships with sponsors, elevating caliber and financial support of events.
- Developed and executed risk management plans to anticipate and mitigate potential issues, ensuring seamless event progression.
- Utilized feedback from attendees to refine and improve event offerings, solidifying organization's reputation for excellence in event management.
- Boosted audience satisfaction with meticulous attention to detail in event programming and speaker selection.
- Spearheaded marketing campaigns for events, significantly increasing awareness and participation rates.
- Mobilized volunteers effectively, ensuring smooth operation and positive experiences for both attendees and contributors.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Analyzed event costs to identify areas of improvement and cost savings.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated transportation and parking arrangements for guests and vendors.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed and distributed event surveys to gather feedback and assess event success.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed creative themes for events and created related activities to engage attendees.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Processed employee and contractor expense reimbursements quickly.
- Implemented orderly, organized filing systems for easy record retrieval.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Generated financial reports and summaries for management review.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
- Assisted in the preparation of accurate financial statements for management review and decisionmaking.
- Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
- Corrected discrepancies in financial records for balanced books.
- Managed vendor relationships effectively by processing payments on time, resolving disputes promptly, and negotiating favorable payment terms when necessary.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [Software].
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
B.A. - Communications
Purdue University Global
West Lafayette, IN01-2026
A.A. - Liberal Arts and Sciences
San Diego City College
San Diego, CA10.2016
Certificate of Completion - Project Management
San Diego Community College Continuing Education
San Diego, CA11-2020
Skills
- Analytical & Critical Thinking
- Budgeting & Finance
- Interpersonal & Business Communication
- MS Office Suite
- Meeting Facilitation
- Program & Operations Management
- Strategic Leadership
- Team Management
- Volunteer Management
- Work Planning and Prioritization
- Conflict Resolution
- Employee Coaching and Mentoring
Certification
- Financial Management for Development & Humanitarian Professionals Level 1, 10/01/20
- Project Management Certificate Program, 08/01/20
- Commercial Class C DL w/ Passenger Endorsement, 09/01/18
- CPR & First Aid, 04/01/23
Personal Information
Title: Creative Strategist | Program Management | Operations Specialist
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Supervised team of [Number] staff members.
Languages
Spanish
Limited Working
Timeline
SDRRN Migrant Shelter Manager
Jewish Family Service
01.2021 - Current
Project Lead- COVID Emergency Response Effort
Jewish Family Service
03.2020 - 08.2020
Transportation Coordinator
Jewish Family Service
01.2018 - 01.2021
Administrative Assistant
Jewish Family Service
01.2018 - 12.2018
Assistant Program Manager
Jewish Family Service
01.2010 - 12.2018
A.A. - Liberal Arts and Sciences
San Diego City College
- Financial Management for Development & Humanitarian Professionals Level 1, 10/01/20
- Project Management Certificate Program, 08/01/20
- Commercial Class C DL w/ Passenger Endorsement, 09/01/18
- CPR & First Aid, 04/01/23
B.A. - Communications
Purdue University Global
Certificate of Completion - Project Management
San Diego Community College Continuing Education
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