Robert "Cleve" Watson Jr
Lincoln ,NE
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Producer
Shawn Kreifels State Farm
10.2023 - 10.2024
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Utilized CRM software to manage client relationships.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
General Manager
John Breslow Ice Hockey Center
06.2021 - 08.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manage
John Breslow Ice Hockey Center
09.2019 - 06.2021
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Director of Hockey Operations
John Breslow Ice Hockey Center
02.2018 - 09.2019
- Created & planned camps to ensure growth and development of players.
- Performed staff evaluations and addressed areas for improvement.
Education
High School Diploma -
Lincoln Southeast Highschool
Lincoln05.2015
Skills
- Insurance product knowledge
- Relationship Building
- Policy analysis
- Sales expertise
- Licensed in Nebraska
- Operations Management
- Communication
- Leadership
Certification
- Property and Casualty License - Nebraska Department of Insurance. License No. 20969951
Timeline
Insurance Producer
Shawn Kreifels State Farm
10.2023 - 10.2024
General Manager
John Breslow Ice Hockey Center
06.2021 - 08.2022
Assistant General Manage
John Breslow Ice Hockey Center
09.2019 - 06.2021
Director of Hockey Operations
John Breslow Ice Hockey Center
02.2018 - 09.2019
- Property and Casualty License - Nebraska Department of Insurance. License No. 20969951
High School Diploma -
Lincoln Southeast Highschool
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