Justin Rice
Reno,NV
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
10
10
years of professional experience
Work History
Data Center Technician
Box
08.2023 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Knowledgeable with decommission and power down operations.
Senior Data Processor
Cognizant Technology Solutions, CTS
08.2021 - 07.2023
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Double checked accuracy of hard copy paperwork and rectified any issues.
Team Coordinator
Raley's
08.2019 - 06.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Conducted new-hire training regularly throughout fiscal year.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
Assistant Team Lead
Raley's
10.2013 - 08.2019
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Associate of Applied Science - Computer Information Technology - Cyber Security
Truckee Meadows Community College
Reno, NV05.2021
Skills
Data Representation
- Critical Thinking
- Customer Satisfaction
- Workflow Processes
- Employee Timesheet Processing
- Digital File Preparation
- Equipment Servicing
- Data Center Integrations
- Ticket Changes
- Hardware Troubleshooting
Timeline
Data Center Technician
Box
08.2023 - Current
Senior Data Processor
Cognizant Technology Solutions, CTS
08.2021 - 07.2023
Team Coordinator
Raley's
08.2019 - 06.2021
Assistant Team Lead
Raley's
10.2013 - 08.2019
Associate of Applied Science - Computer Information Technology - Cyber Security
Truckee Meadows Community College
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