Klarisa Bega
Glenview,IL
Summary
Dynamic professional with extensive experience in the hospitality industry, skilled in time management and team collaboration. Known for addressing customer needs promptly and enhancing service efficiency, contributing to a positive experience.
Overview
6
6
years of professional experience
Work History
Waitress
Minos Italian
Winnetka, Illinois
09.2025 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with team members to ensure smooth service and enhance overall customer experience.
- Collaborated with team members to streamline service during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated daily specials to customers to enhance dining experience and promote menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Built strong connections with customers to enhance their experience. with regular customers through friendly conversation.
- Participated in training sessions to improve product knowledge and service skills.
Waitress
Al Bawadi Grill
Niles, Illinois
08.2021 - 08.2025
- Provided friendly and efficient service to enhance guest dining experience.
- Took orders accurately and communicated with kitchen staff effectively.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Followed up with customers during meal service to confirm satisfaction and address any needs.
- Worked with team members to streamline service processes, contributing to a more enjoyable dining experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled cash transactions and managed the point-of-sale system efficiently.
- Attended training sessions to enhance service skills and product knowledge. to improve product knowledge and service skills.
- Built rapport with regular customers through engaging conversations, encouraging repeat visits.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Provided accurate change for cash transactions using a cash register system.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Sales Floor Associate Cashier
Old Navy, Gap
Skokie, Illinois
02.2020 - 06.2021
- Operated cash register and processed customer transactions efficiently.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate records of transactions and ensured compliance with cash handling procedures.
- Built and maintained productive relationships with employees.
- Collaborated with team members to ensure efficient store operations and enhance customer service experience.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to ensure store cleanliness and order.
- Handled customer returns and exchanges following company policies.
- Supported promotional events by setting up displays and assisting customers.
- Verified accuracy of prices by checking tags against inventory system.
- Processed returns and exchanges promptly according to company policy.
- Performed regular cycle counts for accurate inventory tracking purposes.
- Remained knowledgeable about current promotions, policies regarding payment and exchanges.
- Resolved customer complaints in a courteous manner that minimized negative impact on store operations.
- Answered phone calls promptly, routed calls correctly and took messages when appropriate.
- Followed established loss prevention procedures including monitoring suspicious activity or theft attempts.
- Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
- Maintained cleanliness of sales floor area and organized merchandise displays.
Education
BBA - Business Accountancy
DePaul University
Chicago, IL06-2027
Associate of Arts - Business Accountancy
Oakton Community College
Des Plaines, IL05-2025
High School Diploma -
Niles West High School
Skokie, IL05-2022
Skills
- Customer service
- Team collaboration
- Time management
- Cash handling
- Sales techniques
- Problem resolution
- Communication skills
- Inventory management
- Sales expertise
- Accurate money handling
- Performance improvement
- Upselling techniques
- Guest relations
- Decision-making
- Bill computation
- Price memorization
- Basic math
- Stress management
- Complaint resolution
- Food service etiquette
- Effective customer upselling
- Liquor, wine, and food service
- Upselling
- Service prioritization
- Serving expertise
- Strong multitasking
- Hospitality service expertise
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Affiliations
Volunteer Work, ICCD Des Plaines
Timeline
Waitress
Minos Italian
09.2025 - Current
Waitress
Al Bawadi Grill
08.2021 - 08.2025
Sales Floor Associate Cashier
Old Navy, Gap
02.2020 - 06.2021
BBA - Business Accountancy
DePaul University
Associate of Arts - Business Accountancy
Oakton Community College
High School Diploma -
Niles West High School