KLARISA PERE
St. Louis,MO
Summary
Dynamic professional with a proven track record in customer service at Pietro's Italian Restaurant and Teleperformanca. Skilled in multitasking and team collaboration, I excelled in upselling and enhancing customer experiences, leading to increased sales and repeat business. My strong communication and problem-solving abilities ensure exceptional service delivery in fast-paced environments.I am a motivated and disciplined professional with a strong foundation in customer service, technical expertise, and community engagement. Over the past year, I have worked as a Call Center Operator, where I managed a high volume of calls, listened carefully to customer needs, resolved issues efficiently, and consistently met performance targets. This experience strengthened my communication, problem-solving, and multitasking abilities, preparing me to excel in fast-paced, customer-focused environments.
Academically, I maintain a GPA of 3.9 and have been inducted into the Phi Theta Kappa Honor Society (#21827350), reflecting my commitment to excellence and leadership. For over 10 years I have played which has taught me discipline, perseverance, teamwork, and strategic thinking qualities I bring to every professional challenge.
I also possess a strong technical background, with proficiency in Java, Python, C++, JavaScript, SQL, and HTML/CSS, and experience in debugging, algorithm design, database management, and collaborative software projects,and I continually seek to expand my knowledge of new technologies now studying Computer Science.
Beyond academics and technical skills, I am passionate about giving back to the community. My volunteer work with the Ryder Foundation in Albania allowed me to develop leadership, cross-cultural communication, and organizational skills, while contributing to meaningful projects that supported local communities.
Combining customer service experience, technical expertise, leadership, and adaptability, I am prepared to contribute to large companies in roles ranging from customer support to technical and operational positions. I thrive in environments where I can problem-solve, collaborate, and continuously learn, and I am eager to bring my skills and dedication to a professional team.
Overview
4
4
years of professional experience
Work History
Waitress
Pietro's Italian Restaurant
St Louis, MO
12.2024 - Current
As a waitress, I learned how to combine excellent customer service with strong sales skills. Every day I interacted with a wide range of customers, listening carefully to their needs and making recommendations that often led to higher sales and repeat visits. I became skilled at promoting daily specials, upselling food and beverage items, and creating a welcoming experience that encouraged guests to return. Working in a fast-paced environment taught me how to stay organized, manage multiple tasks under pressure, and communicate clearly with both customers and team members. My ability to build trust, resolve issues quickly, and keep customers satisfied has not only improved sales but also strengthened teamwork and efficiency within the restaurant.
Operator
TELEPERFORMANCA
ALBANIA
08.2021 - 08.2022
I worked as a Call Center Operator for one year, where I was responsible for managing a high volume of customer calls every day. In this role, I learned how to stay calm under pressure, listen carefully to customer concerns, and provide clear solutions in a professional manner. I became skilled at using call systems to record information accurately, process requests, and guide customers step by step through troubleshooting or service options. My experience also included promoting services and upselling when appropriate, which helped the company meet its sales goals. Over the year, I developed strong communication, multitasking, and problem-solving skills, while consistently meeting performance targets and ensuring customer satisfaction. This experience prepared me to bring the same focus, efficiency, and professionalism to larger companies.
Education
Bachelor of Science - Computer And Information Systems
UMSL
1 University Blvd., St. Louis, MO 6312105-2027
Associate of Arts - General Studies
Saint Louis Community College
St. Louis, MO05-2025
Master of Science - Law
Faculty of Law Tirana
Tirana,Albania10-2021
High School Diploma -
Themistokli Germenji High School
Albania06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Programming languages: Java, Python, C, JavaScript, SQL, HTML/CSS, and others
- Software and tools: Git, Eclipse, Visual Studio, VS Code, Linux/Unix, databases (MySQL, PostgreSQL)
- Web and app development: Front-end development, back-end basics, REST APIs
- Data structures and algorithms: Problem-solving, algorithm design, optimization
- Software development practices: Object-Oriented Programming, version control, debugging, testing
- Data analysis and visualization: Python libraries such as Pandas, NumPy, Matplotlib
- Problem-solving and critical thinking
- Teamwork and collaboration on group projects
- Time management and multitasking in coursework and projects
- Adaptability and willingness to learn new technologies
- Communication and technical documentation
- Analytical thinking and attention to detail
Timeline
Waitress
Pietro's Italian Restaurant
12.2024 - Current
Operator
TELEPERFORMANCA
08.2021 - 08.2022
Bachelor of Science - Computer And Information Systems
UMSL
Associate of Arts - General Studies
Saint Louis Community College
Master of Science - Law
Faculty of Law Tirana
High School Diploma -
Themistokli Germenji High School