KLARISSA SWORDS
Saltillo
Summary
Food Service expert with 5 years of experience in the service industry. 5 years of successful customer service experience in busy restaurants. Excellent communication and detail-oriented skills. Hosting with a strong work ethic, interpersonal skills, and experience in customer service. Exceptional at overcoming obstacles and streamlining processes. Detail-oriented, personable, and dedicated. With a background in customer service and retail, I’m an experienced cashier. Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail. I also have manager experience and ran a high school cafeteria were I made truck orders, took inventory, and oversaw staff.
Overview
9
9
years of professional experience
Work History
Cafeteria Manager
Chartswells K-12
10.2024 - 03.2026
- Oversaw daily operations to ensure compliance with health and safety standards.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented menu changes based on dietary guidelines and student preferences.
- Collaborated with local suppliers to enhance food quality and sourcing sustainability.
Line Cook
Olive Garden
Tupelo, MS
07.2023 - 08.2024
- Prepared and cooked menu items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Assisted in training new line cooks on cooking techniques and station responsibilities.
Hostess
Cracker Barrel Old Country Store
Saltillo, MS
01.2020 - 12.2022
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Maintaining accurate waitlist quotas while efficiently directing the seating of guest parties
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
- I’m doing a variety of cleaning and odd jobs around the restaurant.
- Managed open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Learned how to use a computer system and an open table program.
- Seating guests ensuring that each server has an equal number of patrons
- Kept an eye on the dining room and the flow of guests in order to maximize table usage and cut wait times by [Number]%
Food and consumables
Walmart Supercenter
Tupelo, MS
09.2021 - 05.2022
- Managed production levels, identified material shortages, and kept track of inventory levels to meet order delivery requirements.
- Zoned all aisles to perfection
- Stocked shelves in a fast pace
- Worked with various grocery categories such as dairy, frozen, dry goods, chemical, health and beauty
Crew Member
Five Guys
Oswego, IL
05.2017 - 09.2019
- Cooked orders in 8 minutes or less
- Prepped food everyday
- Handled the cash register
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods.
- Am in charge of taking orders from customers.
- Worked as part of a team to complete efficient tasks.
- Food expiration dates should be clearly labeled.
- I’m taking customer’s orders as soon as they walk in the door.
- Keeping track of food expiration dates
Education
High School - undefined
Oswego High School
Oswego, IL01.2018
Skills
- Telephone etiquette
- Ordering procedures
- Beverage preparation
- Verbal and written communication
- Food preparation
- Communication skills
- Sale expertise
- Stocking and replenishing
- Customer service
- Cash Handling
- Food running
- Hospitality service expertise
- Team standards
- Customer engagement
- Management
Accomplishments
Won a award silver key in the scholastic art competition.
Timeline
Cafeteria Manager
Chartswells K-12
10.2024 - 03.2026
Line Cook
Olive Garden
07.2023 - 08.2024
Food and consumables
Walmart Supercenter
09.2021 - 05.2022
Hostess
Cracker Barrel Old Country Store
01.2020 - 12.2022
Crew Member
Five Guys
05.2017 - 09.2019
High School - undefined
Oswego High School