KLARISSA J. LOPEZ
Riverside,CA.
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Front office/Scheduler
West Coast Spine Restoration Center
12.2021 - Current
- Greet and welcome patients with a positive attitude
- Manage high-volume calls and call patients to confirm appointment’s
- Strong communication skills
- Pull medical records and prep charts
- Collect copayments
- Set/change appointment’s
- Familiar with (HMO, PPO, and Workers Comp).
Shift lead/cashier
Sonic Drive
09.2020 - 12.2021
- Maintain positive attitude while working, building customer relationships and displaying excellent customer service and communication skills
- Solving customer complaints quickly and with a smile
- Manage inventory, and labor policies
- Process customers transactions within established guidelines using POS Software!
- Provide exceptional customer service professionally handled and resolved customer need
- Read food order slips and received verbal instructions as to food required by patron Executed daily operations of maintaining restaurant clean.
Education
Medical Assistant – Diploma -
North West College
Diploma Awarded - undefined
Ramona High School
CPR and Basic Life Support certified November - undefined
2022
Skills
- Scheduling
- Bilingual (Spanish)
- Basic Medical Billing and Coding
- Perform EKGs`
- HIPAA Compliance
- Ordering Lab and Diagnostic Tests
- Medical Terminology
- Patient Charting
Timeline
Front office/Scheduler
West Coast Spine Restoration Center
12.2021 - Current
Shift lead/cashier
Sonic Drive
09.2020 - 12.2021
Medical Assistant – Diploma -
North West College
Diploma Awarded - undefined
Ramona High School