Klarysa Ramirez
San Antonio,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Southside Aquatics
San Antonio, TX
02.2020 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Processed credit card transactions quickly and securely.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Computed purchases and received and processed cash or credit payment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX05-2023
Cosmetology
Milan
San Antonio, TX01-2023
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Reading comprehension skills
- Written and oral communication skills
- Building rapport
- Exceptional customer service
- Cash handling
- Energetic self-starter
- Friendly and outgoing
- Customer engagement
- Excellent people skills
- Payment processing
- Listening skills
- Cash register operation
- Store opening and closing
- Problem-solving skills
- Service oriented
- Outgoing personality
- Cash handling accuracy
- Problem-solving
- Teamwork and collaboration
Timeline
Sales Associate
Southside Aquatics
02.2020 - Current
High School Diploma -
Victory Learning Center
Cosmetology
Milan