Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KLAUDIA BENAVIDEZ

Los Angeles,CA

Summary

Adept at enhancing operational efficiency, Spearheaded team productivity improvements at PGL International through expert staff supervision and rigorous performance monitoring. Ensured the achievement of key development goals, leveraging skills in operations management and effective task delegation to surpass expectations.

Overview

10
10
years of professional experience

Work History

OPERATIONS SUPERVISOR

PGL INTERNATIONAL
12.2018 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

DOMESTIC OPERATIONS SUPERVISOR

ALG Worldwide
04.2015 - 12.2018
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Managed approximately 100 incoming emails per day from customers.

Education

No Degree - GENERAL EDUCATION

EAST LOS ANGELES COLLEGE
MONTEREY PARK

High School Diploma -

ROOSVELT HIGH SCHOOL
LOS ANGELES
06.1991

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Customer Service
  • Quoting

Languages

Spanish
Native or Bilingual

Timeline

OPERATIONS SUPERVISOR

PGL INTERNATIONAL
12.2018 - Current

DOMESTIC OPERATIONS SUPERVISOR

ALG Worldwide
04.2015 - 12.2018

No Degree - GENERAL EDUCATION

EAST LOS ANGELES COLLEGE

High School Diploma -

ROOSVELT HIGH SCHOOL

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KLAUDIA BENAVIDEZ