Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KLAUDIA LAPSA

Palos Hills

Summary

Results-driven professional with diverse experience in customer service, team leadership, and education. Adept at managing store operations, resolving problems efficiently, and building long-term customer relationships. Fluent in Polish with working proficiency in English. Highly organized, creative, and dependable in fast-paced environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Self Employed

Self Employed Services
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provide on-call support to local schools, specializing in assisting students with special needs by offering tailored solutions and fostering inclusive educational environments.
  • Collaborate with members of the Polish-American community to plan and execute business networking events, enhancing community engagement and promoting local entrepreneurship.
  • Offer personalized consulting services to individuals and small businesses, addressing a range of challenges including administrative processes, communication strategies, and event coordination.
  • Facilitate workshops and one-on-one sessions aimed at empowering community members with problem-solving skills and resources.
  • Maintain a flexible schedule to address urgent client needs, demonstrating adaptability and commitment to client success.

Part-Time Store Manager

Pychotka Deli
09.2021 - 09.2023
  • Managed daily store operations and supervised staff
  • Built strong customer relationships and addressed various concerns
  • Maintained inventory and processed orders
  • Enhanced customer satisfaction through effective issue resolution

Store Manager

Complete Vision Care
07.2020 - 08.2021
  • Oversaw store functions and staff performance
  • Developed rapport with clients to increase customer retention
  • Resolved complaints promptly, boosting service satisfaction

Preschool Teacher’s Assistant

Children's Ark Academy
09.2015 - 06.2020
  • Led educational sessions and supported classroom activities
  • Facilitated English language learning and development
  • Coordinated events and collaborated with specialists

Sales Assistant

MM Kruk Optic Shop
05.2014 - 08.2015
  • Delivered personalized service in eyewear sales
  • Advised on frame selection and performed adjustments
  • Managed register and measured visual systems

Education

Associate Degree - Early Childhood Education

Penn Foster Career School
Scranton, PA
07.2025

Career Diploma - Optician (Online)

Penn Foster Career School
Scranton, PA
04.2019

Secondary School - Biology – Chemistry

I Secondary School
05.2014

Skills

  • Customer Service
  • Store Operations
  • Conflict Resolution
  • Microsoft Excel & PowerPoint
  • Team Leadership
  • Bilingual: Polish (Native), English (B1)
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable

Accomplishments

  • Improved customer retention by strengthening service quality
  • Resolved 95% of store-related issues within first contact
  • Led educational programs increasing student engagement

Timeline

Self Employed

Self Employed Services
09.2023 - Current

Part-Time Store Manager

Pychotka Deli
09.2021 - 09.2023

Store Manager

Complete Vision Care
07.2020 - 08.2021

Preschool Teacher’s Assistant

Children's Ark Academy
09.2015 - 06.2020

Sales Assistant

MM Kruk Optic Shop
05.2014 - 08.2015

Career Diploma - Optician (Online)

Penn Foster Career School

Secondary School - Biology – Chemistry

I Secondary School

Associate Degree - Early Childhood Education

Penn Foster Career School

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