Java
Master of Science - Engineering Economics
Polytechnic University of Tirana
Tirana 2016.10 - 2018.10
Klaudja Bulku
Junior Java Developer
Tirana
Summary
A creative and dedicated professional, I excel at managing multiple priorities with a positive attitude. My adaptability and willingness to embrace new responsibilities enable me to effectively contribute to team success and achieve shared goals.
Education
Bachelor of Science - Engineering Economics
Polytechnic University of Tirana
Tirana 2013.11 - 2016.09
Work History
Accountant
Albit Consulting
Tirana, Albania
03.2024 - Current
- Used advanced software to prepare documents, reports, and presentations.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
Home Tutor
Self Employed
Tirana
09.2019 - 06.2024
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Quality Assurance Executive
Assist Digital
Tirana
07.2022 - 02.2024
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Enhanced customer satisfaction with thorough service inspections and timely issue resolution.
Customer Service Agent
Assist Digital
Tirana
10.2021 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Airline Customer Service Agent
Albacall Sha
Tirana
07.2014 - 10.2021
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing compensation.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Special Needs Volunteer
Associazione Arcobaleno
Padua
01.2012 - 06.2012
- Facilitated social skills development among special needs students through group activities and role-playing exercises.
- Collaborated with other volunteers and educators to create an inclusive classroom environment for all students.
- Provided one-on-one assistance to special needs students during academic tasks, enhancing their comprehension and retention of material.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
3
3
Certificates
Skills
Superior attention to detail
undefinedCertification
Java from Scratch
Accomplishments
- Promoted to Quality Assurance Executive within 9 months and assisted with training and audit of customer service agents.
- Supervised team of 32 staff members.
- Improved efficency in the office by introducing Excel Features for keeping financial operations under control.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Software
Spring Boot
Css
Html
MySQL
JDBC & Hibernate
Languages
Albanian
Bilingual or Proficient (C2)
Italian
Advanced (C1)
English
Advanced (C1)
Interests
Photography
Dance
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursTimeline
Java from Scratch
07-2024
Accountant
Albit Consulting
03.2024 - Current
Quality Assurance Executive
Assist Digital
07.2022 - 02.2024
Customer Service Agent
Assist Digital
10.2021 - 07.2024
Home Tutor
Self Employed
09.2019 - 06.2024
Social Media Manager
01-2019
Master of Science - Engineering Economics
Polytechnic University of Tirana
2016.10 - 2018.10
Airline Customer Service Agent
Albacall Sha
07.2014 - 10.2021
Bachelor of Science - Engineering Economics
Polytechnic University of Tirana
2013.11 - 2016.09
Celi3
06-2012
Special Needs Volunteer
Associazione Arcobaleno
01.2012 - 06.2012
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