Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kleed Hussain

Cincinnati,OH

Summary

Innovative IT leader demonstrating a strong history of achievements at the Taft Museum of Art, excelling in infrastructure modernization and cybersecurity. Spearheaded digital initiatives, enhancing operational efficiency and user training. Skilled in vendor management and team collaboration, facilitating successful technology integration and disaster recovery initiatives. Passionate about aligning IT with institutional goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior IT Support and Technology Manager

Taft Museum of Art
Cincinnati, OH
06.2023 - Current
  • Directed IT operations and initiatives to align technology with institutional objectives.
  • Implemented and managed cybersecurity measures, backup protocols, and disaster recovery systems.
  • Reviewed outsourcing proposals and contracts, delivering comprehensive cost/benefit analysis.
  • Developed user training materials for new technologies and updates to existing systems.
  • Collaborated with departments to advance digital initiatives across the museum.

IT Support and Technology Manager

Taft Museum of Art
Cincinnati, OH
06.2022 - 06.2023
  • Modernized network infrastructure and upgraded domain controllers to enhance performance.
  • Provided technical guidance on software development projects.
  • Standardized procurement processes and lifecycle tracking for IT assets.
  • Collaborated with vendors to secure timely delivery of hardware and software products.
  • Oversaw installation of hardware components, including routers, switches, and cables.

Technology Support Specialist

Data Intensity
Covington, KY
05.2021 - 06.2022
  • Diagnosed and resolved software, hardware, and network issues for internal users.
  • Provided onboarding and technical training on systems and tools.
  • Installed and configured operating systems, antivirus solutions, and peripheral hardware.
  • Maintained SOP documentation to ensure effective help desk operations.
  • Created and implemented new troubleshooting processes, improving efficiency while reducing costs.

Education

Master of Science - Technology Evaluation And Data Analytics

Arizona State University
Tempe, AZ
12.2022

Bachelor of Science - Information Technology

Limkokwing University of Creative Technology
Cyberjaya, Selangor
01.2016

Skills

  • IT strategy and roadmapping
  • Infrastructure modernization
  • AV technology integration
  • Cybersecurity and risk management
  • Digital asset preservation
  • Disaster recovery and continuity
  • IT policy development
  • Team leadership and collaboration
  • Vendor management
  • Data analytics for operations
  • End-user support and training
  • Technical innovation expertise

Certification

  • ITIL Foundation
  • Microsoft Certified: Azure Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator
  • CompTIA Security+

Timeline

Senior IT Support and Technology Manager

Taft Museum of Art
06.2023 - Current

IT Support and Technology Manager

Taft Museum of Art
06.2022 - 06.2023

Technology Support Specialist

Data Intensity
05.2021 - 06.2022

Master of Science - Technology Evaluation And Data Analytics

Arizona State University

Bachelor of Science - Information Technology

Limkokwing University of Creative Technology

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