K'Leigh Fountain
Levelland
Summary
Creative professional with a proven track record in operations oversight and customer engagement. Skilled in developing marketing strategies, optimizing inventory management, and fostering positive client relationships. Aiming to leverage diverse expertise to drive business growth and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Sugar Momma's Bakery
Levelland, TX
12.2020 - Current
- Managed daily operations to ensure efficient production and quality control of baked goods.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Streamlined inventory management processes to minimize waste and optimize ingredient usage.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Receptionist (Temporary Position)
Smith Auto Family
Levelland, TX
03.2025 - 06.2025
- Coordinated communication between departments to streamline service delivery and enhance customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cake Decorator
United Supermarkets
Lubbock, TX
08.2015 - 10.2023
- Designed custom cake decorations aligning with customer preferences and seasonal themes.
- Collaborated with team to ensure timely completion of cake orders during peak hours.
- Trained new staff on decoration techniques and efficient workflow practices.
- Managed inventory of baking supplies, optimizing stock levels to reduce waste and costs.
- Coordinated with bakery management on promotional displays for seasonal events and holidays.
- Designed specialty cakes for weddings, birthdays, and graduations.
Cake and Pastry Decorator
Baked Bliss
Lubbock, TX
12.2019 - 11.2020
- Designed intricate cake decorations using fondant and edible materials.
- Collaborated with clients to create custom designs that met specific themes and preferences.
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
Education
Associate of Science - Culinary
South Plains College
Levelland, TX05-2020
Skills
- Documentation and reporting
- Operations oversight
- Proficient in Microsoft suite
- Strong work ethic
- Dependable
- Organizational abilities
Timeline
Receptionist (Temporary Position)
Smith Auto Family
03.2025 - 06.2025
Owner/Operator
Sugar Momma's Bakery
12.2020 - Current
Cake and Pastry Decorator
Baked Bliss
12.2019 - 11.2020
Cake Decorator
United Supermarkets
08.2015 - 10.2023
Associate of Science - Culinary
South Plains College