Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Klelia Serdani

Macomb

Summary

Expert in financial analysis and reporting, delivering accurate data for strategic decisions. Proven analytical skills drive process improvements in dynamic environments. Strong communicator with quick adaptability to new concepts and processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Macy's
03.2024 - 03.2025
  • Demonstrated product knowledge to educate clients on beauty techniques and applications.
  • Processed payments, entering sales in register for prompt customer service.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Processed transactions efficiently at point-of-sale systems while managing cash handling procedures.
  • Supported promotional events by organizing displays and engaging with customers effectively.
  • Collaborated with team members to achieve daily sales goals through targeted customer interactions.
  • Provided feedback on inventory levels to assist in stock replenishment decisions.

Passport Specialist

Idemia
04.2019 - 07.2023
  • Processed passport applications with accurate documentation and compliance.
  • Reviewed applicant information to verify identity and eligibility.
  • Provided guidance on application inquiries and required materials.
  • Maintained organized records for efficient tracking and retrieval.
  • Handled sensitive information with discretion and strict privacy adherence.
  • Managed high-volume workloads to expedite passport processing.
  • Trained new clerks on application reviews, performance strategies, and customer service techniques.

Lead Teller

Banka Kombetare Tregtare- BKT
09.2016 - 11.2018
  • Led daily operations, ensuring efficient teller workflow and customer satisfaction.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Mentored junior tellers, fostering skill development and professional growth.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Oversaw cash management procedures, ensuring compliance with banking regulations.
  • Recognized and prevented fraudulent activities and suspicious transactions.

Education

Master of Finance - Banking And Finance

"Aleksander Moisiu" University
Durres, AL
05-2018

Bachelor - Banking And Finance

"Aleksander Moisiu" University
Durres, AL
06-2016

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Problem-solving
  • Attention to detail
  • Financial transactions
  • Cross-selling products
  • Punctual and reliable
  • Goal oriented

Certification

Credential Evaluation- World Education Services (WES)

Evaluated foreign academic credentials; recognized equivalency to a U.S. Bachelor's degree.

Languages

English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual

Timeline

Beauty Advisor

Macy's
03.2024 - 03.2025

Passport Specialist

Idemia
04.2019 - 07.2023

Lead Teller

Banka Kombetare Tregtare- BKT
09.2016 - 11.2018

Master of Finance - Banking And Finance

"Aleksander Moisiu" University

Bachelor - Banking And Finance

"Aleksander Moisiu" University

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