KLEOPATRA MILLBROOK
Charlottesville,Virginia
Summary
Committed professional with a proven track record in managing clinic operations, enhancing patient satisfaction, and optimizing laboratory efficiency. Skilled in customer support, laboratory safety, and HIPAA compliance, with a strong focus on communication and processing documentation. Excels in efficiently handling inquiries, resolving issues, and ensuring accurate patient information and test results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Medexpress
12.2023 - Current
- Manage clinic operations, ensuring seamless opening/closing and a welcoming environment
- Facilitate patient flow by efficiently handling inquiries and guiding registration
- Operate multi-line phone system, manage documentation, and execute patient callbacks
- Process insurance details and payments
- Discharge patients with necessary documents, enhancing patient satisfaction
Specimen Processing Technician
UVA Health
09.2022 - 10.2023
- Supported diagnostic accuracy by troubleshooting and resolving specimen-related issues in a timely manner
- Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing
- Accurately collected and prepared specimens for laboratory testing according to established protocols
Customer Service Associate
Walgreens
07.2019 - 05.2022
- Followed policies and procedures to meet or exceed established performance requirements
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Addressed inquiries, resolved customer issues and managed customer relations
- Assisted customers with product selection, order entry, and payment processing
Education
Bachelor of Arts (B.A.) - Health Sciences
Mary Baldwin University
Staunton, VA05.2023
Skills
- Customer Support
- Computer Skills
- Communication
- Laboratory Safety
- HIPAA Compliance
- Specimen Handling
- Process Documentation
- Equipment Maintenance
- Medical Records
- Medical Terminology
Certification
- Crisis Prevention Certification, 02/14/24
- Basic Life Support Certification, 02/14/24
- Clinical Research Coordinator Basic Course Certification, 04/08/23
Timeline
Front Office Assistant
Medexpress
12.2023 - Current
Specimen Processing Technician
UVA Health
09.2022 - 10.2023
Customer Service Associate
Walgreens
07.2019 - 05.2022
Bachelor of Arts (B.A.) - Health Sciences
Mary Baldwin University
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