Highly motivated and accomplished individual seeking a challenging position that will help grow and leverage skills and experience in leadership, customer service, education, technology and finance.
Overview
14
14
years of professional experience
Work History
Support Lead for Onboarding
Vanguard
Plano, TX
02.2022 - Current
Achieved perfect phone metrics and perfect customer satisfaction scores for multiple months
Transfer of assets
New accounts, being account type SME
Promoted from core role to Support Lead in 3 months
Lead a team of varying sizes who are working on getting promoted to core role which huge success
Coaching, defect review, call listening, helping elevated clients some of daily job duties
Help resolve many daily issues that employees and clients experience
Also proficient in mutual fund transactions, contributions/ distributions/RMDs, internal gifting and inheritance.
Provide help and support for people across many teams and roles
Special Education Teacher
Birdville ISD (Watauga Middle School)
Watauga, TX
01.2018 - 02.2022
Nominated for Teacher of the Year in 2019
Best New Addition in 2019
Provided quality instruction and support to students with special needs.
Directly over 3 teacher's aides
Wrote and taught my own curriculum for 5 different middle school subjects for three different grade levels
Supported teachers and students outside of my classroom
Wrote and implemented IEP's for every student in my classroom and students at other schools coming to my classroom
Communicated effectively daily with parents
Production Manager, Traffic Manager, Operations Officer, Volunteer Manager
KNON 89.3 FM Dallas
Dallas, TX
01.2010 - 01.2013
Awarded Social Media Page of the Year in 2011
Managed various aspects of radio station operations.
Had 65 DJ's and Talk Show hosts that reported directly to me
Made and scheduled all commercials
Edited and kept up to date station website and social media
Quarterly music reports for ASCAP
Maintained all SEC regulations for station
Various
Various
, Texas
Between KNON and Birdville, I worked various other jobs:
Teacher for Lewisville schools.
Air Traffic Controller for the FAA.
Receptionist for temp agency.
I have worked consistently with a wide varied background.
Education
Bachelor of Theology - Theology
Ozark Christian College
Joplin, MO
08.2018
Skills
SIE, Series 7, Series 63, WMS
Proficient in Microsoft Office Products and Apple Systems as well as being proficient in a wide variety of systems across many professional backgrounds including Adobe, Crave, Google, Workday, and so many more
Experienced in teaching and curriculum writing 4-8 core subjects, EC-12 Sped, and K-12 ESL
Fluent in 4 languages
Leadership skills in radio, teaching, and finance roles that have lead to many great success stories for those I lead
Problem solving skills that have lead to better processes at every place I have worked
Excellent time management skills with an ability to focus on priorities and get things accomplished in very efficient ways
Self sufficient, great in a team and very personable but able to focus on goals and work on my own
Timeline
Support Lead for Onboarding
Vanguard
02.2022 - Current
Special Education Teacher
Birdville ISD (Watauga Middle School)
01.2018 - 02.2022
Production Manager, Traffic Manager, Operations Officer, Volunteer Manager