KLISHA BURNS
Fort Mitchell
Summary
Coachable, reliable, friendly and a people's person. I'm a hard worker, I'm dedicated to any job I do. I'm a quick learner, dependable, and trustworthy. I'm a leader and I give my best at everything I do. I love going hard for what I know I what out of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verida Inc.
Villa Rica
01.2023 - 01.2025
- Helped customers get transportation to and from destinations.
- Organized clients procedure in their charts
- Took their complaints and reports
- Helped their day go smooth and accurate
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Lead
TRIMATIC SPRINGS INC.
Savannah
01.2018 - 05.2023
- Trained new staff in relevant processes and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained accurate records of employee attendance and task completion times.
- Rotated through series of different stations based on team needs.
- Identified opportunities for process improvements, implementing changes when required.
- Implemented strategies to take advantage of new opportunities.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Team Leader
Novem
Austell
07.2021 - 03.2023
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed completed work to verify consistency, quality and conformance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Delegated daily tasks to team members to optimize group productivity.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
High School Diploma -
McNairy Central High School
Selmer, TN05-2008
Nursing
Northeast Community College
Booneville, MSSkills
- Data Entry
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Paperwork Processing
- Report Generation
- Call Center Operations
- Research
- Problem-Solving Abilities
Affiliations
- basketball
- dancing
- hiking
- traveling
Certification
- Dispatch
- Phlebotomist
- Public Notary
- Customer Service Representative Certificate
- First Aid/CPR
Education and Training
other
Timeline
Customer Service Representative
Verida Inc.
01.2023 - 01.2025
Team Leader
Novem
07.2021 - 03.2023
Team Lead
TRIMATIC SPRINGS INC.
01.2018 - 05.2023
High School Diploma -
McNairy Central High School
Nursing
Northeast Community College