Kloretta Johnson
Detroit,MI
Summary
Driven and resourceful worker offering expertise in customer service. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Transportation Station Worker
City of Detroit Department of Transportation
Detroit, Michigan
12.2023 - Current
- Organized workflow and delegated tasks effectively to ensure timely completion of my duties.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs and coach inspections.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Scheduled repair and preventative maintenance of coaches.
- Check coaches in when arriving at the Boxhouse. Route number and time are written down, and Fareboxes are pulled.
- Placed drivers at the designated location within the 20-minute time frame for on-time performance.
- Collaborated closely with dispatch to maintain clear lines of communication regarding any route changes.
- Fostered a culture of continuous improvement by encouraging feedback from the Operators on ways to enhance operational efficiency.
TEO
City Of Detroit Department Of Transportation
Detroit, MI
12.2016 - 12.2023
- Operate motor coaches.
- Maintain established route schedule.
- Open doors for passengers boarding and exiting vehicles.
- Conduct pre and post-trip coach inspections.
- Prepare and complete trip sheets, accident reports and other forms and submit to the appropriate personnel.
- Review bulletin boards at terminal daily for route changes and other announcements.
Driver/Transportation Dispatcher
RJH Transportation
Livonia, MI
10.2015 - 12.2016
- Created routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and dispatched drivers to locations in Michigan.
- Checked that each scheduled route was appropriately covered by drivers.
- Drove vehicles to specified destinations according to time schedules.
- Inspected vehicles before departure.
Driver
S And L Transportation
Detroit, MI
09.2010 - 07.2014
- Drove the vehicle on a detailed schedule.
- Followed all relevant traffic laws and safety regulations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance need.
- Maintained professional and friendly demeanor during the ride to uphold company reputation.
Education
Associate of Applied Science - Criminal Justice
Wayne County Community College District
Detroit, MI05.2022
Skills
- Active Listening
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
Timeline
Transportation Station Worker
City of Detroit Department of Transportation
12.2023 - Current
TEO
City Of Detroit Department Of Transportation
12.2016 - 12.2023
Driver/Transportation Dispatcher
RJH Transportation
10.2015 - 12.2016
Driver
S And L Transportation
09.2010 - 07.2014
Associate of Applied Science - Criminal Justice
Wayne County Community College District
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