Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kmarion Lynch

Missouri City

Summary

Dynamic customer service professional with experience at H-E-B, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while ensuring satisfaction, contributing to repeat business and a positive customer experience. Skilled in data entry and effective communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

H-E-B
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervising Host

Johnny Tamales
07.2023 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - Political Science And Government

Texas Southern University
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Food Handlers 2023-2025

TABC - 2025-2027

Timeline

Customer Service Representative

H-E-B
03.2025 - Current

Supervising Host

Johnny Tamales
07.2023 - 11.2024

Bachelor of Science - Political Science And Government

Texas Southern University

Similar Profiles

CREATE PROFILE