Khalid Mohamed
Minneapolis
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction through exceptional service and timely communication. Committed to improving operational efficiency and fostering teamwork to drive business success.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Myself
11.2024 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Office Administrative Assistant
Aamin Home Care LLC
06.2023 - 02.2025
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for client appointments, optimizing time management for caregivers and clients.
- Maintained organized filing systems, improving retrieval efficiency and document accuracy.
- Developed training materials for new hires, fostering a supportive onboarding environment.
- Monitored inventory levels of office supplies, ensuring timely replenishment to support operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed filing system, entered data and completed other clerical tasks.
Sales Associate
T-Mobile
02.2020 - 06.2023
- Assessed customer needs to provide tailored product recommendations.
- Executed sales strategies to enhance customer engagement and satisfaction.
- Trained new staff on product knowledge and sales techniques.
- Collaborated with team members to achieve monthly sales targets.
- Developed relationships with customers, fostering loyalty and repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in inventory management to ensure optimal stock levels.
Education
Cybersecurity
St Paul College
Saint Paul, MN05-2027
High School Diploma -
University High School
Irvine, CA06-2016
Skills
- Problem-Solving & Critical Thinking
- Adaptability- Learning new technologies and frameworks
- Collaboration- Teamwork, especially in agile environments
Timeline
Owner/Operator
Myself
11.2024 - Current
Office Administrative Assistant
Aamin Home Care LLC
06.2023 - 02.2025
Sales Associate
T-Mobile
02.2020 - 06.2023
Cybersecurity
St Paul College
High School Diploma -
University High School