Hi, I’m
Edmund Taylor White
Project Coordinator - Sales Support Specialist - Customer Service Manager
Winston-Salem,NC
Summary
Curious and creative small business owner focused on collaborative process analysis and sales operations with experience in sales, customer service, tech support, human services,and account management.
Overview
14
years of professional experience
5
years of post-secondary education
Work History
Ebay StoreWinston-Salem, United States
Owner/Operator
01.2019 - Current
Job overview
- Founded business specializing in sale of secondhand and restored footwear, totaling over $15k in sales since founding.
- Manage day-to-day business, reconciling daily sales, returns, and financial reports.
- Manage purchasing, working with large scale suppliers to maintain inventory.
- Align marketing initiatives and sales strategies through social media.
VarTech SystemsClemmons, NC
Project Coordinator
08.2022 - 05.2023
Job overview
- Coordinated customer projects with million dollar spend projections, from planning through delivery, by identifying client needs and liaising between departments.
- Managed project priorities and tracking deadlines, while communicating with clients to understand needs, and adjusting workflows.
- Created and maintained HubSpot & ZoomInfo CRM process to identify potential customers and better organize contacts and client data, optimizing the overall sales process and improving outbound client outreach.
Abc Of NC Child Development CenterWinston-Salem, United States
Registered Behavioral Technician
03.2019 - 07.2022
Job overview
- Facilitated on-site activities and outings for clients and counseled multiple client sessions per day.
- Handled behavioral incidents with clients, completing documentation as required and escalating for review.
- Prepared and submitted daily Central Reach reports to program supervisors.
- Coordinated with professional counselors to provide appropriate input and effectively formulate and implement treatment plans for clients.
Exceptional Family SupportGreensboro, United States
Habilitative Technician
11.2016 - 12.2018
Job overview
- Instructed clients and reinforced target outcomes to help individuals achieve goals.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
Key Services IncWinston-Salem, United States
Sales Support Coordinator
08.2016 - 11.2016
Job overview
- Cultivated and maintained business relationships by identifying client needs
- Used Google and Microsoft Office suite to investigate, track and correct customers' issues.
T-MobileWinston-Salem, United States
Retail Sales Associate
07.2014 - 08.2016
Job overview
- Managed Customer Accounts on Computer Database
- Provided Solutions for Customer Requests In-Store & Over the Phone
- Led Team In Sales Over 12 Total Months
Blue Cross & Blue Shield Of NCWinston-Salem, United States
Customer Service Professional
11.2013 - 04.2014
Wake Forest University School of LawWinston-Salem, United States
Multimedia Technician
07.2013 - 10.2013
Wake Forest UniversityWinston-Salem, United States
Service Desk Analyst
06.2009 - 06.2013
Education
Wake Forest UniversityWinston-Salem, NC
Bachelor of Arts from Psychology
08.2007 - 05.2012
Skills
Client ServiceStrong Graphic and Visual SenseAccount ManagementPlanning and CoordinationTeamwork and CollaborationProblem-Solving & Critical ThinkingMicrosoft Applications ProficiencyInterpersonal Communication
Timeline
Project Coordinator
VarTech Systems
08.2022 - 05.2023
Registered Behavioral Technician
Abc Of NC Child Development Center
03.2019 - 07.2022
Owner/Operator
Ebay Store
01.2019 - Current
Habilitative Technician
Exceptional Family Support
11.2016 - 12.2018
Sales Support Coordinator
Key Services Inc
08.2016 - 11.2016
Retail Sales Associate
T-Mobile
07.2014 - 08.2016
Customer Service Professional
Blue Cross & Blue Shield Of NC
11.2013 - 04.2014
Multimedia Technician
Wake Forest University School of Law
07.2013 - 10.2013
Service Desk Analyst
Wake Forest University
06.2009 - 06.2013
Wake Forest University
Bachelor of Arts from Psychology
08.2007 - 05.2012