Angela Duncan
Bessemer,AL
Summary
Enthusiastic Owner/Operator with 19 years of successful experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales and Business Operations and training in Customer Relations. Motivated to learn, grow and excel in Real Estate.
Overview
22
22
years of professional experience
Work History
Owner/Operator
BLING BLANG AND THINGS
Bessemer, AL
03.2015 - Current
- Specializing in T-Shirt Designs and Sales
- Creating Home Decor
- Managed day-to-day business operations, including accounting, finance, marketing and customer relations
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Managed and Supervised 2 employees
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Reconciled daily sales, returns and financial reports in QuickBooks
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Maintained up-to-date administrative records to monitor operational conditions
- Generated revenues yearly and effectively capitalized on industry growth.
- Introduced new methods, practices, and systems to reduce turnaround time
- Assessed income and expenses and adapted plans to improve profit levels
- Maintained daily, legible DOT log book and submitted corresponding documents
Licensed Insurance Agent
Clearlink Insurance
Bessemer, AL
09.2022 - 03.2023
- Calculated quotes and educated potential clients on insurance options
- Obtained underwriting approval by completing application for coverage
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Provided coverage option information to assist clients in protecting assets
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Upsold additional products and services after identifying customer needs and requirements
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Reported policy changes and company conditions affecting customer satisfaction
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Tracked progress of all outstanding insurance claims
- Utilized targeted email campaigns and cold calling to increase revenue
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Managed to answer over 50 plus calls in 10-12 hr. shift.
- Maintained high standards of customer service by building relationships with clients
Decant/Stowing
AMAZON
BESSEMER, AL
05.2020 - 08.2022
- DECANT
- Organized and stocked merchandise as many as 3,000 items within 10 hr
- Work day to keep necessary levels for sales demand
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines
Training Technician
ARC Of Blount County
Oneonta, AL
06.2013 - 10.2013
- Monitor, evaluate, and record clients progress with respect to treatment goals
- Conduct assessments, or confer with other professionals to evaluate mental or physical condition of clients or patients
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs
- Aid and assist family members with established care plan for client or patient
- Assist clients in adhering to treatment plans ordered by counselors, physicians or nurses
- Assisted program participants with achieving career and learning goals
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Trained and mentored 25 mental health patients.
- Developed job-specific competencies and performance standards
AIRCRAFT PARTS EXPIEDITER
PEMCO World Air Services
Dothan, AL
01.2011 - 09.2012
- Distribute production schedules , work orders to various departments
- Review documents, such as production schedules, work orders, or staffing tables to determine personnel or materials requirements and materials priorities
- Requisition and maintain inventories of materials or supplies necessary to meet production demands
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Revise production schedules when required due to design changes, labor or materials shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production and engineering
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and resolve complaints or eliminate delays
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Records production data, including volume produced, consumption of raw materials, or quality control measures
- Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages using pricing schedules, adding machines, calculators, or computers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Handled 50+ calls per day to address customer inquiries and concerns
- Conducted research, gathered information from multiple sources and presented results
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Paid attention to detail while completing assignments
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Skilled at working independently and collaboratively in team environment
Owner/ Operator
ANGIE'S CAFE
Enterprise, AL
02.2008 - 01.2011
- Owned/ Operated Clean, friendly, Home Cooked Foods Styled Restaurant
- Prepped, prepared fresh foods daily
- Hiring/training of employees
- Maintained positive relationship with employees , implemented
- Safety practices and food handling requirements according to State of Alabama Health requirements
- Evaluated suppliers to assess quality, timeliness , compliance of deliveries, maintaining tight cost Controls/ maximizing business operational efficiency
- Established, administered annual budget with effective controls to prevent overages, minimize burn Rate To support sustainability objectives
- Managed key accounts, including developing sales presentations and promotion initiatives to drive Product sales to increase brand awareness
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Managed 7 employees by supervising daily tasks
- Trained and motivated 7 employees to perform daily business functions, including Food Prep, Compliance within State of Alabama Health Regulations and Laws, Proper Sanitation for Restaurant and Compliance with EPA in proper disposal and recycling of used cooking Oils.
- Put together realistic budgets based upon costs and fees for successfully operating business
- Prepared annual budgets with controls to prevent overages
Aviation Mechanic/ Quality Control
DynCorp International LLC
Ft. Rucker, AL
02.2001 - 10.2005
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
- Complete all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks
- Assisted with aircraft and equipment transport and movement
- Conducted and oversaw safety protocols, including flight line foreign object prevention walks
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
- Prepared reports detailing findings of inspections, investigations, and tests
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
- Performed inspections of vehicles, containers, and equipment to check for compliance, safety, tampering and evidence of illegal activities
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies
- Repaired faults, reassembled products and completed additional tests
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery
- Worked with Military to resolve Maintenance problems, improve operations and provide exceptional customer service
- Completed average of 10+ work orders each 8 hr period
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls
- Maintained repair logs to document all corrective and preventive aircraft maintenance
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions
- Obtained fuel and oil samples to check for contamination
- Recorded maintenance actions in aircraft logbooks
- Performed aircraft corrosion control procedures
- Maintained, inspected, adjusted, and packed aircrew flight equipment
Education
No Degree - Human Services
Wallace State Community College
Hanceville, AL06.2025
No Degree - Christian Studies
Grand Canyon University
Phoenix, AZ05.2025
Associate of Science - General Aviation, Airframe & Power plant
Alabama Aviation College
1997
No Degree -
Wallace State Community College
06.1992
No Degree - General Studies
Enterprise State Community College Enterprise
Enterprise, AL1987
High School Diploma - undefined
Geneva High School
1986
Skills
- Deadline management
- Employee performance assessment
- Team management
- Operational oversight
- Sales
- Customer Service
- Teamwork/ Collaboration
- Safety and compliance
- Insurance product expertise
- Client relationship management
- Client Service
- Policy management
- Policy renewals
- Vision and dental insurance
- Quote information
- Quotes and sales
Accomplishments
- Department of Transportation - Federal Aviation Administration License
- State of Alabama Board Certified Cosmetologist
- Alabama State Licensed Life, Health, Pension & Annuity Insurance Agent
Timeline
Licensed Insurance Agent
Clearlink Insurance
09.2022 - 03.2023
Decant/Stowing
AMAZON
05.2020 - 08.2022
Owner/Operator
BLING BLANG AND THINGS
03.2015 - Current
Training Technician
ARC Of Blount County
06.2013 - 10.2013
AIRCRAFT PARTS EXPIEDITER
PEMCO World Air Services
01.2011 - 09.2012
Owner/ Operator
ANGIE'S CAFE
02.2008 - 01.2011
Aviation Mechanic/ Quality Control
DynCorp International LLC
02.2001 - 10.2005
No Degree - Human Services
Wallace State Community College
No Degree - Christian Studies
Grand Canyon University
Associate of Science - General Aviation, Airframe & Power plant
Alabama Aviation College
No Degree -
Wallace State Community College
No Degree - General Studies
Enterprise State Community College Enterprise
High School Diploma - undefined
Geneva High School