K. NATASHIA DUNNING
Douglasville,GA
Summary
A detail oriented office assistant and logistic specialist with over 10 years’ experience delivering excellent service in high demand environments. Approachable and quick-learning, striving to implement organizational methods to increase productivity, motivate others and contribute to the overall success of the company.
Overview
20
20
years of professional experience
Work History
JDA Inbound Operations Lead
Syncreon Logistics
East Point, GA
10.2018 - Current
- Followed proper selection procedures as established by the company.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Verified and recorded the count and condition of cargo received.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 10-member team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Quality Control Specialist
Staples Distribution Warehouse
Lithia Springs, GA
08.2010 - 01.2018
- Utilized an efficient and accurate approach when performing scheduled audits.
- Communicated with floor managers to determine merchandise placement.
- Conducted annual inventories of warehouse stock.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Customer Service Representative
Ryla Teleservices
Kennesaw, GA
01.2007 - 01.2009
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Inventory Associate
JVC Distribution Center
01.2006 - 01.2008
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Applied a clean and organized approach to maintaining inventory storage area.
- Evaluated special circumstances and established needs when placing new supply orders.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created reports detailing all aspects of inventory, including costs, deliveries and usage.
Education
Associate Degree - Business Management
Atlanta Technical College
2019
Event Planning Certification - undefined
TrendiMi Online Learning
2018
Skills
- Microsoft Office Proficient
- Time Management
- Communication
- Organization
- Problem Solving
- Approach, Problem Solving
- Customer Service
- Human Resources
- Inventory Control
- Leadership
- Motivational attitude
- Logistics expertise
Timeline
JDA Inbound Operations Lead
Syncreon Logistics
10.2018 - Current
Quality Control Specialist
Staples Distribution Warehouse
08.2010 - 01.2018
Customer Service Representative
Ryla Teleservices
01.2007 - 01.2009
Inventory Associate
JVC Distribution Center
01.2006 - 01.2008
Associate Degree - Business Management
Atlanta Technical College
Event Planning Certification - undefined
TrendiMi Online Learning