Knekea Gaines
Mount Vernon,NY
Summary
Dynamic security professional with extensive experience at MAS, excelling in incident reporting and CCTV surveillance. Proven ability to deescalate crises and enhance safety protocols, ensuring a secure environment. Strong advocate for client needs, leveraging effective communication and critical thinking skills to achieve optimal outcomes in high-pressure situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
MAS
Brooklyn, New York
06.2022 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Strengthened security protocols by ensuring continuous monitoring of surveillance and performing routine patrols.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Crisis Intervention Worker
Catholic Guardian Services
Mount Vernon, NY
05.2006 - 04.2013
- Streamlined documentation processes related to client cases, allowing for more efficient information sharing among team members.
- Conducted thorough assessments of clients'' needs, leading to targeted interventions and improved outcomes.
- Advocated for policy changes within the organization to better address the unique needs of diverse client populations experiencing crises.
- Collaborated with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.
- Mentored junior crisis intervention workers, contributing to their professional growth and enhancing team performance overall.
- Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
- Reduced crisis response times by implementing efficient communication and coordination strategies.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Updated and organized records to track client development and care plans.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
Education
Mount Vernon Hight School
100 California RdSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
Certification
Security License
First Aid and CPR training
Therapeutic Restraints
AED certification
Timeline
Security Officer
MAS
06.2022 - 01.2025
Crisis Intervention Worker
Catholic Guardian Services
05.2006 - 04.2013
Mount Vernon Hight School