Knevaeh Myers
Concord,NH
Summary
Versatile and empathetic professional with experience at Easterseals NH, adept in behavior redirection and client support. Excelled in compassionate caregiving and problem-solving, significantly enhancing client wellness and satisfaction. Skilled in multitasking and conflict resolution, committed to improving service delivery and client advocacy through effective communication and adaptability.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Easterseals NH
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Ticket Agent
Concord Coach Lines
08.2022 - 10.2024
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
Education
High School
Bishop Brady High School
Concord06.2023
Skills
- Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Problem-solving
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Client advocacy
- Conflict resolution
- Record keeping
- De-escalation techniques
Timeline
Direct Support Professional
Easterseals NH
04.2024 - Current
Ticket Agent
Concord Coach Lines
08.2022 - 10.2024
High School
Bishop Brady High School
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