Knicolas Rodgers
Little Rock,Arkansas
Summary
Welcoming Front Desk Associate with 3-4 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. I'm also a Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Schickel's Cleaners
Little Rock, United States
03.2020 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Asked customers questions to meet special requests.
Server/Dishwasher
Newk's Eatery
Little Rock, United States
10.2021 - 03.2022
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or cooking items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Grocery Bagger
Kroger
Little Rock, United States
10.2018 - 01.2019
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept and mopped floors for professional appearance.
- Protected materials for transport by correctly packaging products in boxes and crates.
Runner
Sonic
Little Rock, AR
06.2018 - 08.2018
- Provided excellent customer service while meeting challenging time goals.
- Ran errands for various employees throughout company.
- Directly interacted with customers at each location to build loyalty.
- Maintained accurate logs of all deliveries and trips.
Education
High School Diploma -
Estem Public Charter High School
Little Rock, AR06.2019
Skills
- Restaurant Reservations
- Advertising Services
- Guest Satisfaction
- ASI Front Desk
- Basic Food Service
- Guest Registration
- Constructive Feedback
- Guest Interaction
- Cash Counting
- Service Requests
- Customer Care
- PowerPoint Presentations
content creation
I have gained about 44,000 followers on tiktok, and have 423 subscribers towards my youtube channel. I also create music as a songwriter, DJ/Producer and I am writing my own anime manga series.
Timeline
Server/Dishwasher
Newk's Eatery
10.2021 - 03.2022
Front Desk Associate
Schickel's Cleaners
03.2020 - Current
Grocery Bagger
Kroger
10.2018 - 01.2019
Runner
Sonic
06.2018 - 08.2018
High School Diploma -
Estem Public Charter High School
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