Knikia Woodard
Kokomo,IN
Summary
Demonstrates good energy, loyalty and motivation.
Flexible and resourceful in assembly production and machine operation. Committed to adhering to strict deadlines and working collaboratively. Offering 12 Years experience in varies manufacturing and warehouse operations. 17 Years in Customer Service. Knowledgeable and dedicated customer service professional with extensive experience in both fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Licensed Esthetician
SerenityK Esthetics
Indianapolis, IN
05.2024 - Current
- Provided personalized skincare consultations to identify client needs and recommend appropriate treatments.
- Administered advanced facial treatments using industry-standard techniques and products for optimal results.
- Developed and maintained strong client relationships, enhancing customer loyalty and repeat business.
- Educated clients on skincare regimens, promoting product sales and improving overall client satisfaction.
Quality Control Technician
SKJODT-BARRETT
Lebanon, IN
05.2024 - 07.2025
- Conducted routine inspections of products to ensure compliance with quality standards.
- Implemented testing protocols to identify defects in production processes.
- Collaborated with production teams to resolve quality-related issues efficiently.
- Developed and maintained documentation for quality control procedures and reports.
Technical Support Representative
Kelly Services/Apple
Remote
05.2022 - 01.2023
- Managed high levels of call flow and responded to 15-20 customer technical support needs daily.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Diagnosed and troubleshot hardware, software and network issues.
Production Inspection/Machine Operator
FCA Chrysler
Kokomo, IN
04.2016 - 09.2021
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections for more than 5 years.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements
- Improved quality processes for increased efficiency and effectiveness for more than 5 years.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Made sure that products were produced on time and are of good quality
- Training in varies promotion areas
- Set up and ran machinery to produce exceptional products for industrial needs
- Complied with company and OSHA safety rules and regulations
Chemical Lab Specialist
Kokomo Sanitary Pottery Corp
Kokomo, IN
10.2014 - 04.2016
- Conducted training and change management processes to improve operations
- Calibrated instruments and scales in production area and quality lab
- Efficiently organized and maintained equipment to keep laboratory productive and safe
- Tracked experimental results, coordinated data reviews and produced detailed reports
- Analyzed materials to manifest correct formula
- Applied chemistry knowledge and expertise to enhance pottery applications
- Operated industrial mixers to compound and blend chemicals
- Saved valuable dollars by implementing cost-saving initiatives that addressed long-standing problems.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Learned and adapted quickly to new technology and software applications
- Developed strong communication and organizational skills through working on group projects
- Demonstrated leadership skills in managing projects from concept to completion
Education
Certificate of Esthetics - Skin Care/Customer Care
Indiana Wellness College
Carmel, IN12.2023
Skills
- Microsoft applications skills
- Extremely quick learner
- Understanding Customer Needs
- Creative Problem Solving
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Verbal and Written Communication
- Data Entry
Affiliations
- Member, Local 685
- Member, Local 685 Veteran's Committee
- Member, Local 685 Women's Committee
Timeline
Licensed Esthetician
SerenityK Esthetics
05.2024 - Current
Quality Control Technician
SKJODT-BARRETT
05.2024 - 07.2025
Technical Support Representative
Kelly Services/Apple
05.2022 - 01.2023
Production Inspection/Machine Operator
FCA Chrysler
04.2016 - 09.2021
Chemical Lab Specialist
Kokomo Sanitary Pottery Corp
10.2014 - 04.2016
Certificate of Esthetics - Skin Care/Customer Care
Indiana Wellness College