K'Niyah St.Louis
Dallas
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Teleperformance USA
03.2024 - Current
- Improved client satisfaction by providing efficient insurance solutions and exceptional customer service.
- Set up members with new policies, calculated premiums and established payment methods.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Customer Service Representative
Randstand Staffing ( REMOTE)
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Broward Health
10.2019 - 04.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Certified Nursing Assistant
Broward Nursing and Rehabilitation Center
01.2018 - 02.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
High School Diploma -
Piper High School
Sunrise, FL05-2018
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Advanced nursing
LICENSES
OBTAINED PROPERY & CASUALTY LICENSE / CNA LICENSE
Timeline
Licensed Insurance Agent
Teleperformance USA
03.2024 - Current
Customer Service Representative
Randstand Staffing ( REMOTE)
01.2022 - 03.2023
Customer Service Representative
Broward Health
10.2019 - 04.2021
Certified Nursing Assistant
Broward Nursing and Rehabilitation Center
01.2018 - 02.2019
High School Diploma -
Piper High School
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