Summary
Work History
Education
Skills
Timeline
Generic

Amanda White

Richmond Hill,GA

Summary

Training & Development Specialist with 10+ years of experience supporting call center operations, employee development, and workforce training initiatives. Proven ability to design and deliver large-scale training programs for groups of 150–200 employees while maintaining 98% trainee satisfaction and 90% average knowledge assessment scores. Experienced in onboarding, curriculum facilitation, performance coaching, and learning management systems. Recognized for improving workforce readiness, strengthening operational performance, and fostering collaborative team environments.

Work History

Call Center Training Specialist

JCP, Inc
2018 - 2025
  • Designed and delivered 100+ instructor-led and virtual training programs supporting 150–200 call center employees in a high-volume customer service environment.
  • Managed recruitment, onboarding, and development of training assistants supporting call center training operations.
  • Maintained 98% trainee satisfaction ratings by creating engaging learning experiences and continuously improving training materials.
  • Achieved 90% average knowledge assessment scores, strengthening employee readiness and service quality.
  • Partnered with operational leadership to align training initiatives with KPI and service performance goals.
  • Evaluated employee performance metrics and learner feedback to identify skill gaps and refine training strategies.

Fulfillment Associate

Amazon
2016 - 2018
  • Consistently exceeded productivity and accuracy targets in a high-volume fulfillment environment.
  • Managed inventory processing and order fulfillment while maintaining strict adherence to operational standards.
  • Contributed to efficient warehouse operations through accurate handling, storage, and shipment of products.

Insurance Customer Service & Underwriting Support

Insurance Land, Inc
2012 - 2016
  • Trained internal staff on underwriting procedures, documentation standards, and policy processing requirements.
  • Reviewed new and renewal policy submissions to ensure compliance with company guidelines and regulatory standards.
  • Resolved customer inquiries and policy concerns while maintaining high levels of client satisfaction.
  • Collaborated with internal teams to improve documentation accuracy and operational consistency.

Education

Bachelor of Science - Psychology

Liberty University
01-2026

Associate of Arts - Psychology

Liberty University
01-2024

Skills

Training & Development

  • Training Program Development
  • Instructional Facilitation
  • Employee Onboarding
  • Curriculum Delivery
  • SOP Development

Tools & Technology

  • Learning Management Systems (LMS)
  • CRM Systems
  • Microsoft Office & Teams
  • Articulate

Operations & Performance

  • KPI & SLA Management
  • Workforce Development
  • Quality Assurance
  • Performance Coaching
  • Data Reporting & Analysis

Timeline

Call Center Training Specialist

JCP, Inc
2018 - 2025

Fulfillment Associate

Amazon
2016 - 2018

Insurance Customer Service & Underwriting Support

Insurance Land, Inc
2012 - 2016

Bachelor of Science - Psychology

Liberty University

Associate of Arts - Psychology

Liberty University

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Amanda White