KNOEIDIA C. HILL
Palm Coast,FL
Summary
Highly organized business professional with a diversified background. Extensive experience in marketing, office administration, and customer service. Proven ability to accept challenging and increasing responsibilities. Thorough and detail-oriented with a demonstrated commitment to excellence. Ability to multitask and prioritize assignments while delivering consistent, quality work-product. Works well with minimal supervision and as a team member. Communicates effectively at all levels. Proficient in MS Office (Word, PowerPoint, Excel, Outlook), ability to type 40 WPM, and operate general office equipment, STAC Web, Benchmark, Yardi, Automatic Dialer, Inbound and Outbound Call Center.
Professional advocate skilled in providing comprehensive support to individuals in crisis. Adept at navigating legal systems, offering emotional support, and connecting clients with essential resources. Strong team collaborator focused on achieving impactful results and adapting to evolving needs. Known for empathy, communication skills, and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Victim’s Advocate
Office of the state attorney’s office, 7th circuit
Bunnell, FL
04.2016 - Current
- Providing victims with information on crime prevention and prevention measures.
- Providing information on victims’ rights and protection with safety planning.
- Assisting with the victim compensation application.
- Accompanying victims to court or deposition.
- Assisting the victim with shelter accommodations and counseling.
- Setting up next of kin meetings.
- Attending meetings, Freedom 7 (HTTF), MDT, Flagler Advocates Alliance, and Domestic Violence Task Force.
- Setting state attorney investigation interviews and accompanying the victim during the interviews.
- Coordinating Crime Stoppers with the school board.
- Maintaining an open line of communication with victims for support and status updates.
- Computer system Case 365
Home Health Aid
Assured Healthcare
Palm Coast, FL
11.2020 - 06.2024
- Engaging clients in exercises or activities to keep them mentally alert
- Accompanying clients to doctors’ visits and other appointments
- Shopping for groceries and preparing meals to meet a client’s dietary needs
- Following a specified care plan for the client and reporting on completed tasks after each visit.
- Providing companionship, administering medication, and keeping a record of vital signs.
- Accompanying clients, bathing and dressing, light housekeeping
Misdemeanor Secretary
Office of the state attorney’s office, 7th circuit
St. Augustine, FL
11.2014 - 04.2016
- Controlled a working office environment by answering phone calls, scheduling appointments, and handling the calendar for the assigned attorneys.
- Received files and placed them in appropriate court date bins, or directed them to appropriate attorneys
- Prepared subpoenas for cases.
- Took phone calls and messages for attorneys from defense attorneys, witnesses, and victims.
- Maintained the input of new cases and closing out of disposed cases within the STAC system.
- Updated cases within STAC with new court dates, processed paperwork for probation plus involving diversion programs.
- Assisted misdemeanor attorneys with the maintenance and handling of court dockets within and outside of the courtroom.
Receptionist
Office of the State Attorney, 7th Circuit
St. Augustine, FL
08.2014 - 11.2014
- Handled confidential matters daily relating to all divisions of the State's Attorney's Office.
- Greeted and screened visitors who walked into the office. Reviewed jury lists, along with evidence reports, to close out the property room.
- Screened incoming calls and determined whether the callers needed to speak to an attorney and which specific attorney they should be referred to for assistance.
- Took telephone messages for the staff and forwarded calls to staff members on the voice mail system if requested by staff and/or caller. Referred callers to other agencies when necessary.
- Provided general information to the public and answered questions from victims in cases that required knowledge of the office functions and the level of patience for emotional matters relating to cases. Distributed and scanned returned mail and other official documents to staff in the office and STAC system.
Appointment Setter
EZ Exit
St. Augustine, FL
04.2014 - 07.2014
- Handled incoming and outgoing calls – including taking incoming calls from prospective clients or customers and setting up the appointment for a sales representative to meet with each client.
- Maintained complete and accurate records of all customers and potential accounts.
- Reviewed voice mail calls and followed up with any cancellation calls.
- Followed up on appointment times and distances between appointments.
- Assisted training of new hires, filed, listened to recorded employee customer calls.
Appointment Setter
Vale Professionals
Palm Coast, FL
01.2012 - 05.2013
- Handled incoming calls and outgoing calls – this includes taking incoming calls from prospective clients or customers and setting up the appointment for a sales representative to meet with each client.
- Maintained complete and accurate records of all customers and potential accounts.
- Reviewed voice mail calls and followed up with any cancellation calls.
- Followed up on appointment times and distances between appointments.
Leasing Consultant
Concord Management Limited
Jacksonville, FL, Palm Coast, FL
07.2010 - 02.2011
- Set appointments and prepared lease renewals.
- Researched, developed, and generated leads for a 106 luxury apartment community located in Palm Coast and Jacksonville.
- Responded to incoming prospective resident inquiries, following up on leads through internet marketing and resident referrals.
- Explained and gathered prospective residents’ documentation for approval and maintained regular contact with residents. Developed resident retention programs to ensure an environment pleasing to residents.
- Properly entered the rent roll into the Yardi system on a daily or weekly basis to ensure tracking for future reference needs.
Education
Daytona State College
Daytona Beach, FLSocial Services
Florida State College
Jacksonville, FLSkills
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Supervised a team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved victim concerns, which led to counseling and empowerment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved connecting victims with resources, counseling, and housing while preparing victims for trials with accuracy and efficiency.
Certification
- CPR & First Aid 2020-2022
- Introduction to Alzheimers 2020
- Bloodborne Pathogens HIV/AIDS Infection 2020
- Control Prevention, Treatment 2020
- Direct Patient Care Documentation 2020
- Qualifies for Home Health Aides
- Assistance with Self-Administration of Medication 2020
- Florida Crime Prevention 2016
- Member of Distinguished Staff the Year 2015
- Notary 2014-2021
- CJIS 2014
- DCF- Security Awareness Training 2014
Victim advocate of the year
The award highlights individuals who strengthen communities by providing critical resources to victims and assisting in the healing process.
Languages
English
Native or Bilingual
Timeline
Home Health Aid
Assured Healthcare
11.2020 - 06.2024
Victim’s Advocate
Office of the state attorney’s office, 7th circuit
04.2016 - Current
Misdemeanor Secretary
Office of the state attorney’s office, 7th circuit
11.2014 - 04.2016
Receptionist
Office of the State Attorney, 7th Circuit
08.2014 - 11.2014
Appointment Setter
EZ Exit
04.2014 - 07.2014
Appointment Setter
Vale Professionals
01.2012 - 05.2013
Leasing Consultant
Concord Management Limited
07.2010 - 02.2011
Daytona State College
Social Services
Florida State College