Passion Daniels
San Francisco Giants
Oakland,CA
1
Certification
4
years of professional experience
Dedicated customer service and security professional with experience in hospitality, event security, airport security operations, and employee training. I countlessly demonstrate the ability to provide exceptional customer service, maintain safe and secure environments, lead teams, train new employees, and respond effectively to incidents and emergencies. Skilled in conflict resolution, access control, crowd management, communication, report writing, and multitasking in fast-paced environments. Recognized for professionalism, reliability, leadership, and the ability to build positive relationships with customers, guests, and team members while maintaining high operational and safety standards.
Work History
Event Security Guard
6 Months- Provided security services during baseball games, concerts, and special events
- Monitored assigned entrances, exits, seating sections, and restricted areas to ensure guest safety
- Verified tickets, credentials, and authorized access for guests, staff, vendors, and media personnel
- Conducted bag inspections and security screenings in accordance with venue policies
- Performed routine foot patrols throughout the stadium to identify safety hazards and suspicious activity
- Assisted with crowd management before, during, and after events to maintain orderly guest flow
- Responded promptly to disturbances, medical incidents, lost children, and other emergencies
- Maintained a visible security presence to deter theft, disorderly conduct, and unauthorized access
Hotel Front Desk Agent
4 Months- Greeted guests in a professional and friendly manner during check-in and check-out
- Verified guest reservations and processed room assignments
- Answered phone calls and responded to guest questions regarding hotel services and local attractions
- Processed payments, refunds, and credit card transactions accurately
- Managed room reservations, cancellations, and booking modifications using hotel reservation software
- Provided exceptional customer service by resolving guest concerns and addressing special requests
- Maintained accurate guest records and updated reservation information
- Issued room keys and explained hotel amenities, policies, and procedures
- Balanced cash drawer and completed end-of-shift financial reconciliation
- Assisted guests with directions, transportation information, and recommendations for local restaurants and attractions
Lead Security Officer
7 Months- Coordinate and oversee daily activities of security officers during assigned shifts
- Assigned post while ensuring adequate staffing coverage for cargo areas, patrol routes and access control points
- Verifying employee, visitor, and contractor credentials before giving access to secure areas
- Responding to security breaches or incidents, medical emergencies, alarms, and suspicious activity while following company and airport procedures
- Training and mentoring new hires on site procedures, company polices, and emergency responses
- Monitoring CCTV systems, access control systems, and alarms
- Maintaining professional and exceptional customer service
- Conducting shift briefings and relaying important operational updates to security staff
- Preparing incident reports
- Communicating with UPS Management, Law Enforcement, Airport personnel, and emergency responders when required
- Assisting with investigations involving safety concern, policy violations, or security incidents
Event Security
6 Months- Provided security services at concerts, sporting events, conventions, and other large public gatherings
- Monitored entrances and exits to control access and verify tickets, credentials, or event passes
- Conducted bag inspections and security screenings in accordance with venue and event policies
- Responded promptly to medical emergencies, disturbances, and other security incidents, coordinating with supervisors and emergency personnel as needed
- Assisted with crowd management by directing pedestrian traffic and maintaining orderly entry and exit points
- Prepared accurate incident reports documenting security-related events and actions taken
- Communicated effectively with event management, law enforcement, emergency responders, and fellow security officers using radios and other communication equipment
- Escorted VIPs, performers, employees, or guests when requested to ensure their safety
Certified Trainer
2 Years 7 Months- Trained and coached new crew members on company standard, food preparation, customer service, and safety procedures
- Monitored trainee progress while providing constructive feedback to ensure successful onboarding
- Assisted shift managers with helping coordinate daily operations
- Maintaining company standards for cleanliness, food quality, and customer service
- Assisted with opening and closing procedures including equipment setup, cash handling, responsibilities and cleaning
- Monitored inventory levels, restocked supplies, and ensured clean and organized workstation's
- Assisted with shift communication by updating incoming crew members on operational needs and priorities
Education
High School Diploma
Class of 2022
Skills
- Customer Service
- Time Management
- Cash Handling
- Radio Communications
- Team Leadership
- Conflict Resolution
- Adaptability
- Computer Literacy
- Data Entry
- Organization
- Attentiveness
- Critical thinking
- Appointment and Reservation Management
- Crowd Management
- Employee Training
- Incident Management
Certification
- - GuardCard
- - CPR Certified
Timeline
Event Security Guard
San Francisco Giants
02.2026 - CurrentRead More
Hotel Front Desk Agent
Marriott Hotel
09.2025 - 01.2026Read More
Lead Security Officer
Garda World
05.2025 - 12.2025Read More
Event Security
Securitas
03.2025 - 09.2025Read More
Certified Trainer
Raising Canes
07.2022 - 02.2025Read More
Oakland High School
High School Diploma
Read More