A Baylor University student journalist looking for positions in writing, editing and public relations.
My time as a student reporter for the Baylor Lariat, I worked to tell the stories of smaller businesses and groups in Waco. I connected and interviewed professors, students, business owners and citizens to gain perspectives and get the most accurate, truthful story.
As a customer service representative with the City of Waco, I have performed a wide variety of tasks such as public relations at events, website management and store management. With my experience with the Economic Development and Tourism department, I have worked in the office environment to help Waco become a prime tourist destination.
Overview
Work History
Customer Service Representative
City of Waco Tourism and Visitors Bureau
07.2024 - Current
Responded to customer requests for products, services, and company information.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Met customer call guidelines for service levels, handle time and productivity.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Promptly responded to inquiries and requests from prospective customers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Student Reporter
The Baylor Lariat
08.2024 - 12.2024
Created and wrote multiple stories at a daily paper on a weekly deadline
Interview important professors and professionals about projects and programs
Collaborated with a newsroom of editors and fellow reporters to deliver the best stories possible
Completed research, compiled data, and assisted in timely reporting.
Developed relationships with sources and contacts to gain additional insight.
Education
Bachelor's Degree - Journalism/News-Editoral
Baylor University
Waco, TX
12.2024
Skills
Writing
Editing
Interviewing
Research
Networking
Scheduling
Problem-solving
Complaint resolution
Website Management
Store Management
Public relations
Executive management support
References
Robert Darden: My former professor. He helped me get into journalism and gave me the confidence to enter the writing and public relations world. He mentored me and helped get my first article published. Bob Darden can be reached by emailed Robert_Darden@baylor.edu.
Timeline
Student Reporter
The Baylor Lariat
08.2024 - 12.2024
Customer Service Representative
City of Waco Tourism and Visitors Bureau
07.2024 - Current
Bachelor's Degree - Journalism/News-Editoral
Baylor University
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