Todd Hitt
Woodbridge,Virginia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kneadful Creations LLC
Burke, VA
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services for a large regional bakery.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Ensured accuracy of orders prior to sales fulfillment by verifying the quantity, product type, and quality of product.
- Resolved customer complaints regarding quality issues or discrepancies in orders promptly and professionally.
Partner
ESA Homes LLC
Falls Church, VA
06.2016 - 09.2018
- Developed detailed plans for projects based on customer needs and expectations.
- Resolved any problems encountered during the course of construction work.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Kept clients informed about progress status updates throughout the entire process.
- Collaborated with architects and engineers to identify opportunities for improvement in design elements.
- Evaluated architectural plans and consulted with clients to define project scope and objectives.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed company's expenditures and developed financial models.
Education
Bachelor of Arts - Political Science
Uuniversity of Virginia
Charlottesville, VA08-1987
Skills
- Consultative Sales
- Complaint resolution
- Report Generation
- Business development understanding
- Critical Thinking
- Project management abilities
- Problem-solving abilities
- Client Relations
- Writing
Certification
- NASM Certified Personal Trainer 2024
- Licensed Realtor 2010 NVAR
References
References available upon request.
Timeline
Customer Service Representative
Kneadful Creations LLC
09.2022 - Current
Partner
ESA Homes LLC
06.2016 - 09.2018
Bachelor of Arts - Political Science
Uuniversity of Virginia
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