Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kobe Ledbetter

Clermont,Florida

Summary

IT support professional with a B.S. in Information Technology and CompTIA Network+ certification, with hands-on training in Windows troubleshooting, Active Directory, and networking fundamentals. Completed field technician training at a national ISP covering onsite diagnostics and customer support. Brings six years of customer facing experience, a calm approach under pressure, and a habit of explaining technical issues clearly and following each one through to a documented resolution.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Barista

Starbucks
Clermont, FL
05.2026 - Current
  • Returned to Starbucks after completing field technician training, delivering fast, accurate customer service in high-volume environment.

Field Technician

Spectrum
Orlando, FL
02.2026 - 05.2026
  • Completed structured technical training covering installation, configuration, and troubleshooting of residential network equipment, modems, routers, and in home wiring.
  • Diagnosed and resolved onsite connectivity and equipment issues, explaining problems and fixes to customers in clear, courteous, nontechnical terms.
  • Documented service calls, equipment configurations, and resolution steps to keep accurate service records and ensure issues were fully closed out.

Shift Supervisor

Starbucks
Clermont, FL
11.2023 - 02.2026
  • Delivered guest service in fast-paced hospitality setting, resolving customer issues on the spot and contributing to 95% customer satisfaction score.
  • Trained and mentored new team members on procedures while coordinating roles and shifts during high volume periods to ensure seamless operations.
  • Resolved equipment malfunctions and operational issues in real time, minimizing service disruption while maintaining productivity standards.

Merchandise Coordinator

The Walt Disney Company
Hollywood Studios, Lake Buena Vista, FL
11.2021 - 05.2022
  • Led merchandise operations, deploying team members in real time using CDS based on live operational data to enhance service delivery.
  • Coordinated with area leadership to uphold service standards in high traffic, high volume environment, fostering a positive guest experience.
  • Resolved technical issues and guest disputes as point of escalation, ensuring quick problem resolution to sustain service continuity.

Education

B.S. - Information Technology

ARIZONA STATE UNIVERSITY
Tempe, AZ
12-2025

Skills

  • Customer & End User Support
  • Technical troubleshooting
  • Windows OS Support & Troubleshooting
  • Microsoft Office / O365
  • Network configuration
  • Active Directory
  • Peripheral setup
  • Ticketing and documentation

Certification

CompTIA Network+ July 2025

Timeline

Barista

Starbucks
05.2026 - Current

Field Technician

Spectrum
02.2026 - 05.2026

Shift Supervisor

Starbucks
11.2023 - 02.2026

Merchandise Coordinator

The Walt Disney Company
11.2021 - 05.2022

B.S. - Information Technology

ARIZONA STATE UNIVERSITY
Kobe Ledbetter