Motivated individual with an engaging personality and flexible approach. Upbeat, friendly and anticipating client/customer needs to facilitate enjoyable experiences within the establishment.
Overview
3
3
years of professional experience
Work History
Server
Ippy’s Restaurant
08.2023 - Current
Multitasking, maintaining strong communication & organization within fast-paced environments, teamwork, resolving customer complaints, assure positive, calculating customer bills & handling money, built and maintained positive customer rapport.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Keyholder
Gracefully Natural
03.2022 - 08.2023
Ensuring complete customer service satisfaction while assisting clients in finding the exact product(s) they’re seeking
Fulfilling and shipping online orders
Organizing and participating in vendor fairs and community events
Recording weekly inventory of materials and products
Creation and production of merchandise
Utilizing marketing skills by promoting products via social media.
School Teacher & Fitness Advisor
Franklin County Family YMCA
08.2021 - 01.2022
Rotated at multiple schools in Franklin County to supervise children to ensure their safety and well-being, led and participated in recreational activities, and provided assistance to students in completing daily homework in a structured environment
Sanitized and reorganized equipment
Assisted members with workout machines/equipment, and any other duties necessary to ensure a clean, safe space for members to lead healthy lives
Cashier
Dairy Queen
07.2020 - 05.2021
Provided excellent service with a
smile, handled money, processed customer transactions, prepared
orders, restocked inventory, and handled all closing duties
e ciently and thoroughly.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA
05.2022
Skills
Maintaining strong communication & organization within fast-paced environments
Teamwork
Resolving customer complaints
Building and maintaining positive customer rapport
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone