Kobe Perry
Ashland,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Seasonal Worker
Bath and Body Work
09.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative/Seasonal Worker
Journeys Shoes
09.2020 - 01.2021
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
American Eagle
11.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Business
Morehead State University
Morehead, KY05-2023
Skills
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative/Seasonal Worker
Bath and Body Work
09.2021 - 02.2022
Customer Service Representative/Seasonal Worker
Journeys Shoes
09.2020 - 01.2021
Customer Service Representative
American Eagle
11.2019 - 03.2020
Associate of Arts - Business
Morehead State University
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