Kobe Robertson
Brooklyn
Summary
Dynamic customer service professional with a proven track record at Home Depot, adept at resolving conflicts and enhancing customer loyalty. Skilled in call center operations and proficient in maintaining detailed records. Recognized for exceptional empathy and multitasking abilities, ensuring customer satisfaction even in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Service
Home Depot
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Rite Aid
06.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Wendy's
07.2019 - 07.2020
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Education
No Degree - Engineering Science
College of Staten Island
Staten Island, NYHigh School Diploma -
Kingsborough Early College Secondary School
Brooklyn, NY06-2020
Skills
- Customer service expertise
- Customer service background
- Call center customer service
- Dining customer service
- Customer service focus
- Proficient customer service
Timeline
Customer Service
Home Depot
03.2023 - Current
Cashier
Rite Aid
06.2021 - 12.2021
Cashier
Wendy's
07.2019 - 07.2020
No Degree - Engineering Science
College of Staten Island
High School Diploma -
Kingsborough Early College Secondary School