Kodi Dolan
Grand Junction,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Villageinn Resturaunt
Aurora Colorado, United States
07.2021 - 08.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Processed orders and sent to kitchen employees for preparation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Warehouse Worker
D And C Sales
Denver Colorado, United States
01.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Completed cycle counts and monthly inventory.
Education
No Degree - Business Administration And Management
Colorado Mesa University
Grand Junction, CO05.2027
High School Diploma -
Eaglecrest High School
Centennial, CO05.2023
Pharmacy Technician - Pharmaceutical Sciences
Cherry Creek Innovations Campus
Centennial, United States05.2023
Behavioral Health Technician - Behavioral Aspects of Health
Cherry Creek Innovations Campus
Centennial, United States05.2022
Skills
- Reliable and Responsible
- Upselling and Cross Selling
- Time Management
- Regulatory Compliance
- High Energy and Stamina
- Excellent Communication
- Organizational Skills
- Decision-Making
- Adaptability and Flexibility
- Self Motivation
- Active Listening
- Hospitality service expertise
Certification
- Basic Life Support
- Stop the Bleed
Timeline
Server
Villageinn Resturaunt
07.2021 - 08.2022
Warehouse Worker
D And C Sales
01.2020 - 05.2021
No Degree - Business Administration And Management
Colorado Mesa University
High School Diploma -
Eaglecrest High School
Pharmacy Technician - Pharmaceutical Sciences
Cherry Creek Innovations Campus
Behavioral Health Technician - Behavioral Aspects of Health
Cherry Creek Innovations Campus