Kodie-Ann Miller
Brooklyn
Summary
Detail-oriented professional specializing in customer relationship management, compliance management, and international logistics planning. Proven expertise in Chinese immigration processes and UN travel documentation. Demonstrated ability to enhance client satisfaction and streamline operations. Strong analytical skills with a focus on regulatory adherence and efficient logistics solutions.
Overview
13
13
years of professional experience
Work History
Travel Coordinator
UNICEF
NEW YORK
01.2023 - Current
- Process visa applications and travel documents for UNICEF staff in compliance with host country and international regulations.
- Coordinate with embassies, consulates, and international organizations to ensure the timely approval of official passports and visas.
- Meet with staff to ensure compliance with all U.S. immigration rules and regulations.
- Prepare and verify official and service passport application forms.
- Assist with travel needs for official missions and relocations of staff and their family members.
- Maintain accurate records while handling sensitive information.
Concierge Team Lead
CIBT
New York
03.2016 - 12.2021
- Provided exceptional customer service to clients seeking travel and visa assistance.
- Coordinated visa applications and ensured compliance with regulations and procedures.
- Assisted clients in navigating complex travel documentation requirements effectively.
- Established a team atmosphere through leadership, employee development, and setting team goals.
- Conduct team meetings to update members on best practices and continuing expectations.
- Ensure the company brand and physical working space meet and exceed company standards.
- Provide one and one feed back to team members to improve performance
Consultant
Travisa Visa Service
New York
01.2014 - 03.2016
- Coordinated with government agencies to facilitate timely processing of applications.
- Assisted clients in gathering necessary documentation for visa submissions.
- Analyzed client needs to provide tailored advice on visa options and requirements.
- Maintained accurate records to ensure compliance with company policies.
- Implemented filing systems to streamline document management processes.
- Scanned and filed forms, reports, correspondence and receipts.
Office Assistant
China Visa Service Center
New York
01.2013 - 01.2014
- Serve as Chinese Immigration expert
- Trained new staff on Chinese immigration law, and visa process
- Managed scheduling and appointments for visa processing .
- Coordinated communication between clients and consulate officials regarding visa inquiries.
- Responded to client questions via phone and email, providing timely information.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Answered phone calls and directed them to appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Supported team members with administrative tasks to improve operational efficiency.
Education
Social Work
York College
Jamaica, New York, NYSkills
- Customer relationship management
- Team leadership
- Time management
- Detail orientation
- Record keeping
- Compliance management
- Visa processing
- International logistics planning
- Training and coaching
- Travel planning
- Customs requirements
- Excellent communication
Timeline
Travel Coordinator
UNICEF
01.2023 - Current
Concierge Team Lead
CIBT
03.2016 - 12.2021
Consultant
Travisa Visa Service
01.2014 - 03.2016
Office Assistant
China Visa Service Center
01.2013 - 01.2014
Social Work
York College