Shayla Freeman
Docs Health
Gray,GA
19
years of professional experience
Experienced with planning and organizing travel schedules, including flights, accommodations, and transportation. Utilizes organizational skills to ensure smooth travel experiences and handle unexpected changes. Knowledge of travel software and vendor management to streamline operations efficiently.
Work History
Travel Coordinator
3 Years- Coordinate travel arrangements for medical professionals traveling to military bases across the United States, ensuring timely and cost-effective logistics
- Collaborate with travel agencies, airlines, hotels, and car rental services to meet travel needs for medical staff, providing seamless travel support
- Oversee compensation for medical professionals’ travel, ensuring accuracy and timeliness
- Maintain consistent communication with all stakeholders to resolve any issues or changes in travel plans, ensuring satisfaction and minimal disruption
- Provide excellent customer service to medical personnel, ensuring their needs are met throughout the travel process
Senior Customer Service Representative
15 Years 7 Months- Streamlined claims processes, reducing claim resolution times by 20% and improving efficiency
- Delivered exceptional service by developing and maintaining relationships with key clients, addressing concerns and ensuring satisfaction
- Handled escalated customer issues with professionalism, resolving complex issues through active listening and empathetic communication
- Achieved and exceeded KPIs related to call resolution, customer satisfaction, and response time, maintaining a 95% customer satisfaction rating
- Trained new hires on company processes, best practices, and product knowledge, contributing to team development and overall performance
- Collaborated with cross-functional teams to improve processes and enhance customer experience
Freight Logistics Operator
4 Years 8 Months- Coordinated the timely and cost-effective transportation of goods by managing the logistics of freight deliveries
- Maintained strong communication with over 500 suppliers, managing shipments, bookings, and pickups while ensuring the accuracy of all related paperwork
- Negotiated shipping rates and managed transportation budgets to reduce costs, achieving greater operational efficiency
- Handled documentation including bills of lading, invoices, and payroll processing, ensuring all logistical operations were compliant with safety regulations and company policies
- Utilized problem-solving skills to address logistical issues and adapt to fast-paced, high-pressure situations, ensuring the smooth flow of goods
Education
Bachelor of Science - Nursing
Skills
Training and coaching
Multitasking
Claims Management
Conflict Resolution
Customer Relationship Management
Process Improvement
Team Leadership
Time Management
Microsoft Office Suite
Logistics Coordination
Safety Compliance
Travel and Event Coordination
Timeline
Travel Coordinator
Docs Health
10.2023 - CurrentRead More
Freight Logistics Operator
Stephens Exclusive Trucking LLC
02.2018 - 10.2022Read More
Senior Customer Service Representative
Geico
01.2008 - 08.2023Read More
Central Georgia Technical College
Bachelor of Science from Nursing
Read More