Kodie Green
Shreveport,LA
Summary
Dedicated professional with strong customer service skills and a proven ability to resolve issues efficiently. Experienced in maintaining organized records and managing client interactions to deliver exceptional support.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Insurance Processor
Moreman & Moore Insurance & Risk Advisors
Shreveport, LA
05.2025 - Current
- Processed insurance applications accurately and efficiently.
- Reviewed policy documents for compliance and ensured completeness to support timely processing.
- Communicated with clients to gather necessary information.
- Organized and maintained records of client interactions and documentation for improved accessibility.
- Assisted in updating client files within the management system.
- Responded promptly to client inquiries and resolved issues to enhance customer satisfaction.
- Maintained organized records of client interactions and claim statuses.
Marketing Assistant
Higginbotham Insurance Agency
Bossier City, Louisiana
03.2022 - 05.2025
- Collaborated with team members to refine marketing strategies and tactics.
- Provided administrative support to the Marketing Manager on a daily basis.
- Reviewed policy documents for completeness and compliance.
- Prepared reports related to the processing of insurance claims for management review.
- Researched and responded to inquiries regarding coverage and eligibility for benefits.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Accounting Clerk
Bossier Federal Credit Union
Bossier City, Louisiana
02.2020 - 03.2022
- Resolved account inquiries for members, ensuring timely support and satisfaction.
- Processed ACH transactions efficiently and accurately for multiple clients.
- Reconciled bank statements to ensure accurate account balances.
- Managed processing of invoices, payments, and statements to maintain timely financial operations.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Executed daily general ledger entries to ensure accurate recording of financial transactions.
- Reviewed and verified expenses against financial records to ensure accuracy.
Account Representative
Allstate Insurance Co
Bossier City, Louisiana
12.2016 - 02.2020
- Coordinated policy renewals and updates for existing customers.
- Managed client accounts, strengthening relationships to ensure customer satisfaction.
- Collaborated with team members to streamline service delivery processes, improving efficiency.
- Responded quickly to customer inquiries via phone or email.
- Proactively addressed complex customer issues, maintaining strong rapport with customers and internal departments.
- Participated in training programs designed to enhance job knowledge.
- Maintained detailed records of all client communications.
Manager, Sales and Customer Support
Metabolic Research Center
Shreveport, LA
08.2003 - 12.2016
- Trained staff on product knowledge and communication techniques to improve customer interactions.
- Provided one-on-one coaching sessions to motivate and support client progress.
- Utilized goal-setting techniques to enhance client accountability and commitment.
- Created an encouraging environment that fosters motivation and accountability in order to achieve desired results.
- Monitored client progress regularly through phone and email, providing support and guidance to enhance program outcomes.
- Coached individuals in setting short-term goals which were achievable within a reasonable timeframe.
- Developed personalized plans for clients with tailored goals and action steps to address individual needs.
Education
Associate of Applied Science - General Studies
Bossier Parish Community College
Bossier City, LA12-2023
Bachelor of Science - Addiction Studies
Northwestern State University of Louisiana
Natchitoches, LA05-2026
Skills
- Data analysis
- Microsoft Excel
- Recordkeeping
- Project management
- Problem resolution
- Customer service
- Ability to effectively organize
- Multitasking capacity
- Effective communication
- Strong Interpersonal Skills
Certification
- Property & Casualty Insurance License Series 106: 2016-Present
- Nasm Certified Personal Training Certificate: 2015-Present
Affiliations
- Current CASA Advocate: 2024-Present
- Volunteer Christmas in the Sky (SRAC): 2024-Present
Timeline
Insurance Processor
Moreman & Moore Insurance & Risk Advisors
05.2025 - Current
Marketing Assistant
Higginbotham Insurance Agency
03.2022 - 05.2025
Accounting Clerk
Bossier Federal Credit Union
02.2020 - 03.2022
Account Representative
Allstate Insurance Co
12.2016 - 02.2020
Manager, Sales and Customer Support
Metabolic Research Center
08.2003 - 12.2016
Associate of Applied Science - General Studies
Bossier Parish Community College
Bachelor of Science - Addiction Studies
Northwestern State University of Louisiana