Kodie Zipperman-Sabedra
Santa Clarita,CA
Summary
Experienced Security and Guest Services Assistant Manager with strengths in team supervision, crowd management, and quality control. Known for keeping operations smooth, supporting staff scheduling, and resolving guest concerns with professionalism.
Overview
16
16
years of professional experience
Work History
Security and Guest Services Assistant Manager
Los Angeles Dodgers
Los Angeles, California
04.2024 - Current
- Supervised staff scheduling, coverage, and shift assignments for event operations.
- Coordinated guest service issues and resolved concerns with professionalism and care.
- Enforced Dodgers' policies, safety standards, and venue procedures throughout shifts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Supported Dodgers game-day operations across stadium departments and fan service areas.
Fan Services Representative
Los Angeles Dodgers
Los Angeles, California
02.2023 - 10.2023
- Resolved guest concerns at Dodger Stadium with clear, courteous communication.
- Guided guests through stadium policies, entry procedures, and venue services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled phone, email, and in-person inquiries for Dodgers event services.
- Coordinated game-day support with box office, security, and operations staff.
- Supported high-volume crowd flow during home games and special events.
- Handled incoming calls from customers seeking assistance from customers seeking assistance with their orders or other services.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
Barista
Starbuck Coffee
Santa Clarita, California
07.2016 - 02.2022
- Trained new baristas on Starbucks service routines and drink preparation
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Followed Starbucks drink recipes and customization requests with accuracy
- Kept up-to-date records of sales transactions using point-of-sale systems.
Courtesy Clerk
Albertsons Grocery Store
Santa Clarita, California
03.2011 - 06.2016
- Assisted Albertsons customers with groceries, bags, and carryout service
- Engaged customers to understand needs, resolve issues, and provide product information.
- Operated a cash register to process payments from customers.
- Collaborated with team members to achieve shared objectives. to meet daily goals for stocking shelves, cleaning.
Education
Associate of Arts - Communications
College of The Canyons
Valencia, CA05-2017
High School Diploma -
Saugus High School
Santa Clarita, CA04-2012
Skills
- Quality control
- Event coordination
- Team leadership
- Team supervision
- Department organization
- Problem solving
- Customer focus
- Guest engagement
- Customer communication
- Team collaboration
- Written correspondence
References
Cindy Carrasco
Director, Guest Services at LAD
CindyC@ladodgers.com
(323) 224-4258
Jared Appling
Engagement Specialist, People Operations at LAD
JaredA@ladodgers.com
(323) 224-1501
Timeline
Security and Guest Services Assistant Manager
Los Angeles Dodgers
04.2024 - Current
Fan Services Representative
Los Angeles Dodgers
02.2023 - 10.2023
Barista
Starbuck Coffee
07.2016 - 02.2022
Courtesy Clerk
Albertsons Grocery Store
03.2011 - 06.2016
Associate of Arts - Communications
College of The Canyons
High School Diploma -
Saugus High School