Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kody Saunders

Follansbee,WV

Summary

Dynamic customer service professional with proven expertise at Donvernon Heating & Cooling, excelling in complaint resolution and order processing. Skilled in inventory management and time management, I consistently enhance customer satisfaction and operational efficiency through effective communication and problem-solving abilities. Committed to fostering positive relationships and ensuring seamless service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Donvernon Heating & Cooling
Steubenville, OH
03.2023 - Current
  • Conferred with customers via telephone and in person to provide product information and take orders.
  • Maintained professionalism while addressing challenging customer interactions.
  • Resolved customer complaints promptly, ensuring high satisfaction levels.
  • Responded to inquiries with accurate information regarding products and services.
  • Collected payments and arranged billing efficiently.
  • Conducted follow-up calls to confirm resolution of customer issues.
  • Developed positive relationships through friendly interactions and support.
  • De-escalated concerns effectively, maintaining a calm and approachable demeanor.

Warehouse Worker

Amazon
Imperial, PA
05.2022 - 01.2023
  • Transported goods to designated areas within warehouse, ensuring efficient operations.
  • Tracked and received incoming inventory shipments to maintain accurate stock levels.
  • Followed guidelines for accurate order picking, enhancing overall fulfillment accuracy.
  • Utilized scanners to monitor parcel information and condition upon receipt.
  • Investigated reported shipping errors or damages, implementing corrective actions as needed.
  • Inspected damaged goods prior to disposal or vendor return to minimize losses.
  • Processed returns of defective merchandise in compliance with company policies.
  • Maintained cleanliness of shelves, workstations, and pallet areas to promote safety.

Maintenance Crew Member

Brooke Hills Park
Wellsburg, WV
05.2021 - 09.2023
  • Executed routine maintenance and repairs on buildings, grounds, and equipment.
  • Replaced light bulbs in ceiling fixtures and lamps across entire facility.
  • Maintained neat appearance by trimming trees and bushes regularly.
  • Performed inspections of building interiors and exteriors for necessary repairs.
  • Cut grass around building perimeter using lawn mower to ensure tidy landscape.
  • Upheld on-site physical security and safety standards through diligent monitoring.

Education

High School Diploma -

Brooke High School
Wellsburg, WV
05-2022

Skills

  • Customer service and support
  • Order processing and payment collection
  • Complaint resolution and product knowledge
  • Inventory management
  • Time management
  • Inbound and outbound calling

Timeline

Customer Service Representative

Donvernon Heating & Cooling
03.2023 - Current

Warehouse Worker

Amazon
05.2022 - 01.2023

Maintenance Crew Member

Brooke Hills Park
05.2021 - 09.2023

High School Diploma -

Brooke High School

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